PT TELLER - Springfield

Freedom Credit Union•Springfield, MA

6d•$18 - $24

About The Position

The Teller is responsible for accurately processing financial transactions and serving as an effective source of information for credit union members in the lobby, at the drive-thru window, or by telephone. The role provides friendly, professional, confidential, and effective assistance to members and credit union associates, aiming to create a positive experience and minimize wait times. The position handles transactions for checking, savings, and borrowing members; balances a cash drawer; responds to account and product inquiries; and supports branch operations and member goals. The Teller must follow credit union policies and procedures and comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control requirements.

Requirements

Six months to two years of similar or related experience, including time spent in preparatory positions.
High school degree or GED required.
A significant level of trust and diplomacy, including the ability to handle sensitive or highly confidential discussions with members, direct and indirect reports, and outside vendors.
Ability to communicate in ways that may involve motivating, influencing, educating, or advising others on significant matters.

Nice To Haves

Bilingual ability is highly preferred.

Responsibilities

Process checking, savings, and borrowing transactions, including receiving and paying out funds, posting transactions, issuing money orders or official checks, exchanging currency for coin, verifying amounts, and cashing checks according to written procedures.
Verbally confirm intended transactions with members to ensure their needs are met and minimize errors.
Balance the cash drawer daily, ensure transaction accuracy, and notify a supervisor of any outages.
Apply applicable policies and procedures.
Research, troubleshoot, and resolve member and internal inquiries regarding policies, practices, and products.
Address account inquiries; record payment amounts and dates and other significant information; check member calculations; and validate checks, cash, or electronic transactions.
Assist other departments and branches with transactions as needed and support department and branch managers in fulfilling member requests.
Maintain a clean, neat, and pleasant work environment and a professional appearance, attitude, and manner toward members and co-workers.
Contribute to branch deposit and member goals and adhere to credit union service standards.
Comply with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control requirements.