Part-Time Teller

City Bank•Lubbock, TX

5d•Onsite

About The Position

The Front Line Teller performs lobby and drive-through service transactions for customers in a professional, timely, and efficient manner, following established bank policies and procedures. The role provides accurate transaction processing and courteous customer service, maintains an organized teller station and appropriate cash and supplies, and follows security and operational controls. The position also supports customer inquiries and a range of teller, payment, deposit, and account services.

Requirements

Attention to detail.
Excellent communication skills.

Responsibilities

Represent the bank courteously and professionally, providing prompt, efficient, and accurate service.
Prepare and organize the teller window before scheduled opening times and maintain adequate cash and teller supplies.
Maintain security awareness, including safeguarding cash and locking teller drawers and computers.
Accept cash and checks for deposit, verify amounts, and examine checks for endorsement and negotiability.
Cash checks and make withdrawals from savings and checking accounts after verifying signatures and balances.
Receive loan payments and ensure payments equal the amount due, including applicable late charges.
Cash checks for non-bank customers after verifying identification and obtaining approval when required.
Assist with night depository bags and envelopes, dropped bags, and bank-by-mail deposits.
Issue cashier’s checks and prepare cash advance requests with proper authorization; balance and transmit cash advances daily.
Maintain MC/EMV supplies and redeem E/EE/I savings bonds for customers.
Accept and process stop payments on ACH items and checks according to procedure.
Accept and exchange foreign currency through a corresponding bank.
Complete required Teller system logs and information for monetary instrument purchases and currency transactions at the stated thresholds.
Prepare wire transfer requests according to procedure.
Balance the teller window daily and provide a signed teller tape to the supervisor.
Perform opening and closing responsibilities when assigned.
Set up preauthorized transactions and direct deposits, and process address changes.
Respond professionally to account inquiries and provide customers with statement copies.
Verify incoming cash shipments under dual control when requested.
Maintain the ATM when applicable, including handling deposits, balancing, and replenishing cash and supplies.
When applicable, admit customers to the safe deposit vault after signature comparison, manage access using the guard and customer keys, secure access doors, and escort customers out.
Answer phones and emails in a friendly, professional manner.
Review items scanned into Teller Capture for accuracy.
Know, understand, and locate policies and procedures related to teller operations and customer service.