Part-Time Teller (20 Hours), San Mateo Hillsdale Branch

Citi • San Mateo, CA

4d • $20 - $25 • Onsite

About The Position

The Teller is an entry-level position responsible for assisting with branch activities, including day-to-day client-facing services and transaction processing, in coordination with the Customer Service function. The role aims to provide high-quality customer service and help the branch generate revenue by delivering optimal solutions.

The Teller serves as the first point of contact for Citi clients, handles banking transactions and cash, identifies product and service referral opportunities, and educates clients about digital and self-service options. The role requires compliance with bank policies, operational controls, and regulatory procedures, effective management of client needs and concerns, and a working knowledge of client accounts and Citi products and services. Employees are expected to provide an exceptional client experience and assess and manage risk with care for Citi’s reputation, clients, and assets.

Requirements

• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem-solving and communication skills.
• Ability to work well in a team-oriented environment.
• High school diploma or equivalent.

Nice To Haves

• Previous relevant experience preferred.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform efficient and accurate banking transactions, including managing the branch cash supply, processing incoming and outgoing cash deposits, and maintaining branch vault cash.
• Identify opportunities to refer clients to new products and services based on their financial goals.
• Educate clients on Citi digital and self-service opportunities.
• Follow bank policies, operational controls, and regulatory procedures to protect client and bank assets.
• Meet client needs, manage client issues and concerns, and escalate matters as needed.
• Maintain working knowledge of client accounts and new and existing products and services.
• Assess risk in business decisions, comply with applicable laws, rules, regulations, and policies, apply sound ethical judgment, and transparently escalate, manage, and report control issues.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation, sick leave, and paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED