Part Time Teller

PNC Bank • Southgate, OH

11d • Onsite

About The Position

As a Part Time Teller within PNC's Retail Branch organization, you will be based in Bedford Heights, Ohio. This in-office role delivers customer experiences intended to improve customers’ financial wellbeing and build loyalty. You will process customer interactions, explain financial transaction options, identify banking opportunities, and make appropriate referrals to branch staff. You will also help customers use technology and other resources to manage transactions, resolve problems using product and procedural knowledge, and complete teller and branch operations accurately and efficiently. The position requires adherence to policies and procedures and sound judgment within established limits. PNC emphasizes customer focus and effective management of business risks. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance. No prior experience or degree is required.

Requirements

• Prior experience is not required.
• No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, effective communication, fraud detection and prevention, managing multiple priorities, problem solving, and understanding customer needs.
• No required certifications or licenses.
• No required or preferred language assessments.

Nice To Haves

• Accountability.
• Banking knowledge.
• Client loyalty and customer experience skills.
• Customer service skills.
• Ability to identify opportunities and leverage technology.
• Proactive sales skills.
• Knowledge of banking products and digital awareness.
• Matrix management skills.

Responsibilities

• Deliver a customer experience aimed at improving customer financial wellbeing and building loyalty.
• Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
• Identify banking opportunities and make appropriate referrals to branch staff.
• Engage with customers in the lobby and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to resolve customer problems.
• Adhere to policies and procedures and exercise sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

• Depending on eligibility, part-time employees may have medical and prescription drug coverage with a Health Savings Account feature, dental and vision options, employee life insurance, a 401(k) with PNC match, pension and stock purchase plans, back-up child and elder care, adoption, surrogacy, and doula reimbursement, educational assistance including select fully paid programs, and a wellness program with financial incentives.
• Depending on eligibility, PNC generally provides parental leave, up to 11 paid holidays each year, and 7 occasional absence days each year unless otherwise required by law.
• Part-time employees accrue vacation time based on hours worked, including overtime, in the current calendar year; accrued vacation may be used after 90 days of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed