Teller - Part Time

Langley Credit Union•Newport News, VA

3d•Onsite

About The Position

Langley Federal Credit Union is hiring a part-time Teller to work on-site at its Stoneybrook Branch in Newport News, Virginia. The Teller provides members with high-quality in-person service, accurately processes member transactions, and educates members about Langley products and services to help them save, borrow, and spend wisely. The role processes a wide range of member transactions, including balance inquiries, transfers, payments, loan advances, and account openings. It also assists with service requests, documents interactions and follow-up using the Customer Relationship Management (CRM) tool and Document Management System, and makes referrals to internal business partners. The Teller helps deter fraud and theft, supports branch operations, mentors and trains tellers, and works at other branch locations as needed. The position requires compliance with Credit Union policies and regulatory requirements. Work is performed in an indoor, climate-controlled retail branch, with noise ranging from quiet to moderate. A flexible schedule, including Saturdays, is required. Physical activities include frequent talking, hearing, sitting, using standard and non-standard office equipment, handling small objects, reaching, standing, and walking; occasional lifting of up to 10 pounds may be required.

Requirements

An associate degree, or two years of face-to-face customer service or sales experience including cash handling, or an equivalent combination of education and experience.
Ability to work a flexible schedule, including Saturdays.

Responsibilities

Process member transactions, including balance inquiries, transfers, payments, loan advances, account openings, and other requests through the core system.
Process cash transactions accurately and in compliance with regulatory requirements.
Assist members with service requests, document interactions, and follow up using the Customer Relationship Management (CRM) tool and Document Management System.
Educate members about Langley products and services and make referrals to internal business partners.
Interact professionally with peers, supervisors, and other Langley employees to foster teamwork.
Mentor and serve as a role model for tellers, providing adequate on-site training.
Help deter fraud and theft to protect members and the Credit Union.
Assist with other branch operational duties as assigned.
Comply with Credit Union policies and regulatory requirements.
Work at other branch locations as needed.

Benefits

Affordable medical, dental, and vision plans.
Educational assistance covering items such as books, lab fees, and registration costs.
Student loan repayment support.
Career growth opportunities.
Paid vacation that begins accruing on day one and increases with years of service, subject to a maximum cap.
13 paid holidays, including the employee's birthday and the day after Thanksgiving, plus floating holidays.
Paid sick time for all team members.
401(k) plan with a 6% company match, immediate vesting, and a Roth IRA option.
Company-covered short- and long-term disability insurance.
Complimentary life insurance and the option to purchase additional voluntary life insurance.
Flexible health care and dependent care benefits.