Part Time Teller

PNC Bank • Houston, TX

2d • Onsite

About The Position

As a Part Time Teller in PNC's retail organization, based at the Meyerland branch in Houston, Texas, you will help deliver a distinctive customer experience that supports customers' financial wellbeing and builds loyalty. You will process customer interactions, explain available options for financial transactions, identify banking opportunities, and make appropriate referrals to branch staff. The role also involves engaging with customers in the lobby and using technology, tools, and resources to help them manage their transactions and meet their needs.

You will apply product and procedural knowledge to resolve customer problems, follow policies and procedures, use sound judgment within established limits, and complete teller and branch operational and maintenance transactions accurately and efficiently. PNC describes this as an in-office role and emphasizes customer focus and effective risk management.

Requirements

• Prior experience is not required.
• A university or college degree, high school diploma, or GED is not required for the primary duties.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Demonstrate accuracy and attention to detail, address customer needs, communicate effectively, detect and prevent fraud, manage multiple priorities, solve problems, and understand customer needs.
• PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Nice To Haves

• Accountability
• Banking knowledge
• Client loyalty
• Customer experience (CX)
• Customer service
• Identifying opportunities
• Leveraging technology
• Proactive sales
• Knowledge of banking products
• Digital awareness
• Matrix management

Responsibilities

• Deliver a customer experience aimed at improving customers' financial wellbeing and creating loyalty while increasing share of wallet.
• Process a variety of customer interactions.
• Educate customers about alternatives available for their financial interactions and options for managing transactions.
• Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Use technology, tools, and resources to help customers manage financial transactions.
• Apply product and procedural knowledge to solve customer problems.
• Adhere to policies and procedures and demonstrate sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions accurately and efficiently.
• Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility
• Dental and vision options, depending on eligibility
• Employee life insurance
• 401(k) with PNC match
• Pension and stock purchase plans
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Parental leave, depending on eligibility
• Up to 11 paid holidays each year, depending on eligibility
• Seven occasional absence days each year, unless otherwise required by law
• Vacation accrued based on hours worked, including overtime, and available for use after 90 days of service

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed