Part-time Teller

KeyBank • Highland Heights, OH

4d • Onsite

About The Position

As a Teller at KeyBank, you provide in-person service to new and existing clients at a branch, handling account transactions and servicing needs and helping resolve client issues. You listen for clients’ financial needs and connect them with a Banker for deeper financial wellness conversations. The role supports clients’ financial goals through available wellness tools and banking services, while delivering a welcoming and reliable experience. The position is part-time and located at 787 Alpha Drive, Highland Heights, Ohio 44143.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Knowledge of client accounts and business with the bank, and sound judgment when handling clients and transactions.
• Strong sales and service skills, including educating clients about products, services, and available access channels.
• Strong work ethic and high integrity.
• Excellent time management skills.
• Ability to process cash transactions accurately and securely, maintain organized records, and balance cash drawers.
• Ability to identify and resolve client servicing issues efficiently.
• Understanding of banking regulations and security procedures.
• Awareness of techniques to detect and prevent fraud.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle and hold a valid driver's license.
• Ability to meet the physical demands of prolonged standing, frequent hand use and forward reaching, occasional bending and lifting from floor height, frequent lifting of 1–10 pounds, and occasional lifting of up to 30 pounds.

Nice To Haves

• Notary license.

Responsibilities

• Welcome new and existing clients and assist with account transactions and servicing needs in person.
• Identify and resolve client servicing issues, escalating them as needed.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
• Help clients pursue financial goals using financial wellness tools and appropriate bank services.
• Attend in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
• Keep current on product guides, fees, policies, and offerings.
• Work Saturdays as directed by management.
• Perform other assigned duties, which may change with or without notice.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and KeyBank.

Benefits

• The position is eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• The position is eligible for benefits; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED