Teller (Member Services Representative I - Sevierville)
About The Position
Knoxville TVA Employees Credit Union is seeking a service-minded Teller (Member Services Representative I) to provide excellent service to members at its Sevierville location. The role processes member transactions accurately and efficiently, answers questions and researches account issues, explains products and services, and helps members use electronic and online services. The Teller is expected to follow Credit Union policies and service standards, contribute to branch and organization goals, and represent the Credit Union professionally. The position may also involve opening accounts, processing consumer loan applications, handling security or membership officer duties, reviewing loans or titles, and training to operate the vault and open or close the branch as needed. The Credit Union is a not-for-profit, member-owned, locally operated financial institution with 25 locations throughout East Tennessee and more than 288,000 members. Its mission is to help members grow financially.
Requirements
- High school diploma or GED.
- Cash-handling and service-industry experience are strongly preferred.
Nice To Haves
- Cash-handling experience.
- Service-industry experience.
Responsibilities
- Greet and welcome members professionally and provide prompt, efficient, accurate transaction service.
- Process deposits, withdrawals, loan payments, and other teller transactions within established limits and according to Credit Union policy.
- Maintain the cash drawer or cash dispenser with minimal discrepancies.
- Maintain current knowledge of applicable federal and state laws and regulations.
- Issue money orders and temporary or cashier’s checks, order checks, open and close sub-accounts, process stop payments, and handle debit card disputes.
- Respond to member requests, problems, and complaints; answer account, product, and service questions; and perform account maintenance.
- Review account restrictions and funds availability, and inform members about account status.
- Analyze and research account issues.
- May serve as the branch Membership Officer or Security Specialist and may review completed loans or titles for accuracy.
- Train to operate the vault and open or close the branch as needed.
- May open new membership accounts and process, close, and disburse consumer loan applications.
- Work cooperatively and productively as part of the branch and Credit Union teams to contribute to organizational goals.
- Meet and exceed member expectations while maintaining quick and efficient service and following Service Standards.
- Counsel members about Credit Union products and services based on their needs and promote appropriate services.
- Educate and assist members with electronic and online services, including online banking, mobile applications, and remote deposit.
- Follow Credit Union policies, procedures, and regulations.
- Represent the Credit Union professionally in appearance, behavior, and performance.
- Maintain regular and predictable attendance.
- Perform other duties as assigned.
Benefits
- Employer-paid health insurance premiums.
- Employer-paid dental insurance premiums.
- Accrual of PTO leave.
- Employer-matched 401(k), with a 50% match up to 6% of employee contributions.
- Employer-paid group life insurance.
- Employer-paid long-term disability benefits.
- Potential bonus of up to 11% of average salary over the past year, based on Credit Union-wide goals.
- Paid holidays.
- Paid training.
- Potential pay increases through additional training opportunities.
- Opportunity to earn incentive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
