Teller in Big Sandy

Austin Bank•Big Sandy, TX

19d•Onsite

About The Position

The Teller position at Big Sandy is responsible for understanding and complying with regulatory requirements for financial transactions, specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP). The role involves providing superior customer service, building customer relationships, and promoting loyalty to Austin Bank. Tellers participate in developing a teamwork atmosphere, stay informed about company communications, and enhance their personal skills through ongoing training. They are expected to uphold the organization's values, including ethics, integrity, and confidentiality. Key responsibilities include processing various deposits, cashing checks, completing regulatory reports, managing cash drawers, promoting and selling bank products, processing payments, placing stop payments, balancing cash drawers and vaults, accepting wire transfer information, assisting with debit card disputes, filing records, verifying new account information, processing mail, answering telephone calls, and cross-training in other areas. The role requires reporting to work regularly and promptly, contributing as a team player, and maintaining established bank policies and procedures.

Requirements

Understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Exhibit superior customer service.
Demonstrate high quality relationship building techniques.
Participate in developing a teamwork atmosphere with co-workers.
Stay abreast of company communications.
Develop personal skills and capabilities through on-going training.
Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.
Greet customers.
Process night depository, ATM, and Bank-by-mail deposits.
Receive checks and cash for deposit, verify amount, examine checks for proper endorsements and issue receipt for deposit amount.
Place holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cash checks after verification of customer signatures and balances.
Obtain positive identification of payee.
Obtain information and complete Currency Transaction Reports for submission to BSA Officer.
Prepare Suspicious Activity Reports when applicable.
Maintain teller cash drawer within required limits.
Explain, promote and/or sell bank products or services such as travelers checks, savings bonds, money orders and cashier’s checks, etc.
Maintain appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Accept utility bill and loan payments.
Process TT&L, EFTPS payments and cash advances.
Place stop payments on checks and drafts as requested by customer.
Balance teller cash drawer and cash vault daily.
Accept information for outgoing wire transfers.
Assist customers in preparing documentation on debit card disputes.
Assist in filing bank records/documentation.
Verify next day new account information and account file maintenance.
Open/process mail as required.
Answer telephone calls taking messages, forwarding calls or providing assistance to customers.
Cross-train in other areas.
Maintain confidentiality at all times.
Report to work regularly and promptly.
Contribute as a team player.
Enhance professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
Maintain established department and Bank policies, procedures and objectives and quality assurance.

Responsibilities

Understand and comply with regulatory requirements for financial transactions, including Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Exhibit superior customer service and demonstrate high-quality relationship building techniques.
Promote a loyal relationship between the customer and Austin bank.
Participate in developing a teamwork atmosphere with co-workers.
Stay abreast of company communications.
Develop personal skills and capabilities through on-going training.
Uphold and safeguard the organization's values, particularly relating to ethics, integrity, and confidentiality.
Greet customers and provide superior customer service.
Process night depository, ATM, and Bank-by-mail deposits.
Receive checks and cash for deposit, verify amount, examine checks for proper endorsements and issue receipt for deposit amount.
Place holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cash checks after verification of customer signatures and balances.
Obtain positive identification of payee.
Obtain information and complete Currency Transaction Reports for submission to BSA Officer.
Prepare Suspicious Activity Reports when applicable.
Maintain teller cash drawer within required limits.
Explain, promote and/or sell bank products or services such as travelers checks, savings bonds, money orders and cashier’s checks, etc.
Maintain appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Accept utility bill and loan payments.
Process TT&L, EFTPS payments and cash advances.
Place stop payments on checks and drafts as requested by customer.
Balance teller cash drawer and cash vault daily.
Accept information for outgoing wire transfers.
Assist customers in preparing documentation on debit card disputes.
Assist in filing bank records/documentation.
Verify next day new account information and account file maintenance.
Open/process mail as required.
Answer telephone calls taking messages, forwarding calls or providing assistance to customers.
Cross-train in other areas.
Maintain confidentiality at all times.
Report to work regularly and promptly.
Contribute as a team player.
Enhance professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
Maintain established department and Bank policies, procedures and objectives and quality assurance.