Teller in Palestine

Austin Bank•Palestine, TX

1d•Onsite

About The Position

Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions. Exhibits superior customer service as an Austin Bank team member. Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs. Helps promote a loyal relationship between the customer and Austin Bank. Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals. Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc. Takes advantage of appropriate communication channels regarding bank related business matters. Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval. Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally. Greets customers and provides superior customer service. Processes night depository, ATM, and Bank-by-mail deposits. Receives checks and cash for deposit, verifies amount, examines checks for proper endorsements and issues receipt for deposit amount. Places holds on checks accepted for deposits, if warranted, in accordance with regulations. Cashes checks after verification of customer signatures and balances. Obtains positive identification of payee. Obtains information and completes Currency Transaction Reports for submission to BSA Officer. Prepares Suspicious Activity Reports when applicable. Maintains teller cash drawer within required limits. Explains, promotes and/or sells bank products or services such as cashier’s checks, etc. Maintains appropriate log of cash sale of Cashier’s Checks per requirements of Bank Secrecy Act. Accepts loan payments. Processes cash advances. Places stop payments on checks, drafts, and ACH transactions as requested by customer. Balances teller cash drawer and cash vault daily. Accepts information for outgoing wire transfers. Assists customers in preparing documentation on debit card disputes. Assists in filing bank records/documentation. Verifies next day new account information and account file maintenance. Opens/processes mail as required. Answers telephone calls taking messages, forwarding calls or providing assistance to customers. Obtains information for outgoing wire transfers and processes in accordance to Wire Transfer procedures. Maintains an organized, clutter-free and adequately supplied work area. Cross-trains in other areas. Maintains confidentiality at all times. Reports to work regularly and promptly. Contributes as a team player. Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings, etc. Maintains established department and Bank policies, procedures and objectives and quality assurance.

Requirements

Ability to read and comprehend simple instructions, short correspondences, and memos.
Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the bank.
Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals.
Calculate simple mathematical equations as applicable.
Ability to operate a personal computer and use Bank systems software.
Ability to apply commonsense understanding to carry out detailed but involved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Regularly required to sit, stand, talk and hear.
Regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms.
Frequently required to walk.
Must be able to regularly lift objects weighing 0 to 25 pounds.
Occasionally must lift 25 to 50 pounds.

Responsibilities

Understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Exhibit superior customer service.
Demonstrate high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs.
Help promote a loyal relationship between the customer and Austin Bank.
Participate in developing a teamwork atmosphere with co-workers.
Stay abreast of company communications.
Take advantage of appropriate communication channels regarding bank related business matters.
Develop personal skills and capabilities through on-going training.
Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.
Greet customers and provide superior customer service.
Process night depository, ATM, and Bank-by-mail deposits.
Receive checks and cash for deposit, verify amount, examine checks for proper endorsements and issue receipt for deposit amount.
Place holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cash checks after verification of customer signatures and balances.
Obtain positive identification of payee.
Obtain information and complete Currency Transaction Reports for submission to BSA Officer.
Prepare Suspicious Activity Reports when applicable.
Maintain teller cash drawer within required limits.
Explain, promote and/or sell bank products or services such as cashier’s checks, etc.
Maintain appropriate log of cash sale of Cashier’s Checks per requirements of Bank Secrecy Act.
Accept loan payments.
Process cash advances.
Place stop payments on checks, drafts, and ACH transactions as requested by customer.
Balance teller cash drawer and cash vault daily.
Accept information for outgoing wire transfers.
Assist customers in preparing documentation on debit card disputes.
Assist in filing bank records/documentation.
Verify next day new account information and account file maintenance.
Open/process mail as required.
Answer telephone calls taking messages, forwarding calls or providing assistance to customers.
Obtain information for outgoing wire transfers and process in accordance to Wire Transfer procedures.
Maintain an organized, clutter-free and adequately supplied work area.
Cross-train in other areas.
Maintain confidentiality at all times.
Report to work regularly and promptly.
Contribute as a team player.
Enhance professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
Maintain established department and Bank policies, procedures and objectives and quality assurance.