Teller in Tyler Med Center

Austin Bank•Tyler, TX

8d•Onsite

About The Position

The Teller position at Tyler Med Center is responsible for understanding and complying with regulatory requirements for financial transactions, specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP). The role emphasizes superior customer service, building strong customer relationships, and promoting loyalty to Austin Bank. Tellers are expected to contribute to a teamwork atmosphere, stay informed about company communications, and develop their professional skills through ongoing training. Upholding the organization's values, particularly ethics, integrity, and confidentiality, is crucial. Responsibilities include processing various deposits, cashing checks, completing regulatory reports, managing cash drawers, promoting bank products, processing payments, handling stop payments, balancing cash, accepting wire transfer information, assisting with debit card disputes and record filing, verifying new account information, opening mail, answering phones, cross-training, and maintaining confidentiality. The role requires regular and prompt attendance, teamwork, and adherence to bank policies and objectives.

Requirements

Understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Exhibit superior customer service.
Demonstrate high quality relationship building techniques.
Participate in developing a teamwork atmosphere with co-workers.
Stay abreast of company communications.
Develop personal skills and capabilities through on-going training.
Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality.
Process night depository, ATM, and Bank-by-mail deposits.
Receive checks and cash for deposit, verify amount, examine checks for proper endorsements and issue receipt.
Place holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cash checks after verification of customer signatures and balances.
Obtain positive identification of payee.
Obtain information and complete Currency Transaction Reports for submission to BSA Officer.
Prepare Suspicious Activity Reports when applicable.
Maintain teller cash drawer within required limits.
Explain, promote and/or sell bank products or services.
Maintain appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Accept utility bill and loan payments.
Process TT&L, EFTPS payments and cash advances.
Place stop payments on checks and drafts as requested by customer.
Balance teller cash drawer and cash vault daily.
Accept information for outgoing wire transfers.
Assist customers in preparing documentation on debit card disputes.
Assist in filing bank records/documentation.
Verify next day new account information and account file maintenance.
Open/process mail as required.
Answer telephone calls taking messages, forwarding calls or providing assistance to customers.
Cross-train in other areas.
Maintain confidentiality at all times.
Report to work regularly and promptly.
Contribute as a team player.
Enhance professional growth and development through participation in educational programs, current literature, and in-service meetings.
Maintain established department and Bank policies, procedures and objectives and quality assurance.

Nice To Haves

Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval.

Responsibilities

Understand and comply with regulatory requirements for financial transactions, including Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Exhibit superior customer service and demonstrate high-quality relationship building techniques.
Promote a loyal relationship between the customer and Austin Bank.
Participate in developing a teamwork atmosphere with co-workers.
Stay abreast of company communications.
Develop personal skills and capabilities through on-going training.
Uphold and safeguard the organization's values, particularly relating to ethics, integrity, and confidentiality.
Greet customers and provide superior customer service.
Process night depository, ATM, and Bank-by-mail deposits.
Receive checks and cash for deposit, verify amount, examine checks for proper endorsements, and issue receipts.
Place holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cash checks after verification of customer signatures and balances, and obtain positive identification of payee.
Obtain information and complete Currency Transaction Reports for submission to BSA Officer.
Prepare Suspicious Activity Reports when applicable.
Maintain teller cash drawer within required limits.
Explain, promote, and/or sell bank products or services such as travelers checks, savings bonds, money orders, and cashier’s checks.
Maintain appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Accept utility bill and loan payments.
Process TT&L, EFTPS payments and cash advances.
Place stop payments on checks and drafts as requested by customer.
Balance teller cash drawer and cash vault daily.
Accept information for outgoing wire transfers.
Assist customers in preparing documentation on debit card disputes.
Assist in filing bank records/documentation.
Verify next day new account information and account file maintenance.
Open/process mail as required.
Answer telephone calls taking messages, forwarding calls, or providing assistance to customers.
Cross-train in other areas.
Maintain confidentiality at all times.
Report to work regularly and promptly.
Contribute as a team player.
Enhance professional growth and development through participation in educational programs, current literature, and in-service meetings.
Maintain established department and Bank policies, procedures, and objectives, and quality assurance.