Teller in Big Sandy

Austin Bank•Big Sandy, TX

6d•Onsite

About The Position

The Teller position is responsible for processing night depository, ATM, and Bank-by-mail deposits. They receive checks and cash for deposit, verify amounts, examine checks for proper endorsements, and issue receipts. Tellers also place holds on checks as warranted, cash checks after verifying signatures and balances, and obtain positive identification of the payee. They are responsible for completing Currency Transaction Reports and preparing Suspicious Activity Reports when applicable. Tellers maintain their cash drawer within required limits, explain, promote, and sell bank products or services, and maintain logs for cash sales of Cashier's Checks and travelers checks per Bank Secrecy Act requirements. They accept utility bill and loan payments, process TT&L, EFTPS payments, and cash advances, and place stop payments on checks and drafts. Tellers balance their cash drawer and cash vault daily, accept information for outgoing wire transfers, and assist customers with debit card dispute documentation. They also assist in filing bank records, verify next day new account information and account file maintenance, and open/process mail as required. Additionally, Tellers answer telephone calls, take messages, forward calls, or provide assistance, and cross-train in other areas. They must maintain confidentiality at all times, report to work regularly and promptly, and contribute as a team player. Professional growth and development are encouraged through participation in educational programs, current literature, and in-service meetings, while adhering to established department and Bank policies, procedures, and objectives.

Requirements

Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.
Exhibits superior customer service as an Austin Bank team member.
Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs.
Helps promote a loyal relationship between the customer and Austin bank.
Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc.
Takes advantage of appropriate communication channels regarding bank related business matters.
Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval.
Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.
Greets customers and provides superior customer service.
Places holds on checks accepted for deposits, if warranted, in accordance with regulations.
Obtains positive identification of payee.
Maintains teller cash drawer within required limits.
Maintains appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Maintains confidentiality at all times.
Reports to work regularly and promptly.
Contributes as a team player.
Maintains established department and Bank policies, procedures and objectives and quality assurance.

Nice To Haves

Cross-trains in other areas.
Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.

Responsibilities

Processes night depository, ATM, and Bank-by-mail deposits.
Receives checks and cash for deposit, verifies amount, examines checks for proper endorsements and issues receipt for deposit amount.
Places holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cashes checks after verification of customer signatures and balances.
Obtains positive identification of payee.
Obtains information and completes Currency Transaction Reports for submission to BSA Officer.
Prepares Suspicious Activity Reports when applicable.
Maintains teller cash drawer within required limits.
Explains, promotes and/or sells bank products or services such as travelers checks, savings bonds, money orders and cashier’s checks, etc.
Maintains appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Accepts utility bill and loan payments.
Processes TT&L, EFTPS payments and cash advances.
Places stop payments on checks and drafts as requested by customer.
Balances teller cash drawer and cash vault daily.
Accepts information for outgoing wire transfers.
Assists customers in preparing documentation on debit card disputes.
Assists in filing bank records/documentation.
Verifies next day new account information and account file maintenance.
Opens/processes mail as required.
Answers telephone calls taking messages, forwarding calls or providing assistance to customers.
Cross-trains in other areas.
Maintains confidentiality at all times.
Reports to work regularly and promptly.
Contributes as a team player.
Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
Maintains established department and Bank policies, procedures and objectives and quality assurance.