Part Time Teller

PNC•Audubon Park, KY

20d•Onsite

About The Position

As a Part Time Teller in PNC's Retail Branch organization, the employee is based at the Audubon Park Branch in Louisville, Kentucky. The role delivers a customer experience intended to improve customers’ financial wellbeing and loyalty while increasing their share of wallet. It involves processing customer interactions, educating customers about available financial transaction options, identifying banking opportunities, and making appropriate referrals. PNC describes this as an in-office position and encourages candidates to confirm workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The role requires a customer-focused approach and effective management of risks associated with business objectives and activities, in accordance with PNC's Enterprise Risk Management Framework. Candidates need no prior experience, degree, certification, or license. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Requirements

Prior experience is not required.
No degree is required; the role typically does not require a university or college degree, high school diploma, or GED.
No required certifications or licenses.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer-focused approach and ability to prioritize customer needs and satisfaction.
Ability to manage risks in alignment with PNC's Enterprise Risk Management Framework.
Relevant skills and competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales

Responsibilities

Deliver customer interactions that support financial wellbeing, build loyalty, and increase share of wallet.
Process a variety of customer interactions and educate customers about available options for financial transactions.
Identify banking opportunities through meaningful customer conversations and refer customers to branch staff as appropriate.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers on transaction-management options using technology, tools, and resources.
Apply product and procedural knowledge to resolve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility.
Dental and vision options, depending on eligibility.
Employee life insurance, depending on eligibility.
401(k) with PNC match, pension, and stock purchase plans, depending on eligibility.
Back-up child and elder care, depending on eligibility.
Adoption, surrogacy, and doula reimbursement, depending on eligibility.
Educational assistance, including select fully paid programs, depending on eligibility.
Wellness program with financial incentives.
Parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Seven occasional absence days each year, unless otherwise required by law, depending on eligibility.
Part-time employees accrue vacation based on hours worked in the current calendar year; accrued time may be used after 90 days of service.