Teller Bilingual NJ Madison Office

Wells Fargo Bank•Madison, NJ

2d•Onsite

About The Position

Wells Fargo is hiring a Teller for its National Branch Network. This customer-focused, front-line role supports customers’ everyday banking needs through in-branch interactions, accurate transaction processing, and a welcoming, reliable experience. Tellers serve as a primary point of contact, learn about customers’ needs, introduce helpful products, services, and digital tools, and connect customers with bankers for detailed product conversations. They work closely with branch teammates to support daily operations and consistent customer service. The role offers exposure to retail banking and potential career growth through Wells Fargo training, coaching, and team-based culture. The position is based at 200 Main St, Madison, New Jersey. The schedule includes Saturdays. Candidates must demonstrate Spanish and English speaking and listening proficiency and pass a required language assessment. The position is not eligible for Visa sponsorship. The stated base pay range is $22.00–$27.50; pay may vary based on factors including performance, skills, experience, and work location. Employees may also be eligible for incentive opportunities.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Bilingual Spanish/English speaking and listening proficiency.
Must take and pass the required language assessment.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to process transactions accurately across multiple systems in a fast-paced environment.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and explain solutions clearly.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to build accuracy, confidence, and consistency in customer transactions quickly.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and escalate concerns appropriately.
Ability to understand customer needs, identify referral and service opportunities, and educate customers about digital banking tools.
Strong collaboration and relationship-building skills.
Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build customer relationships, listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to bankers for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in accordance with policies and controls.
Communicate clearly, use active listening to clarify customer needs, and provide straightforward solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues to support timely resolution.