Part Time Teller

PNC Bank•Louisville, KY

23d•Onsite

About The Position

As a part-time Teller within PNC's Retail Branch organization, based at the Tymberwood branch in Louisville, Kentucky, you will deliver customer experiences focused on financial wellbeing and loyalty. You will process customer interactions, explain available options for financial transactions, identify banking opportunities, and refer customers to appropriate branch staff. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role requires accurate and efficient completion of teller and branch operational transactions, use of product and procedural knowledge to resolve customer issues, and adherence to policies and procedures. Employees are expected to focus on customer needs and manage risks in accordance with PNC's Enterprise Risk Management Framework. Prior experience and a degree are not required. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. PNC offers benefits to eligible part-time employees, with options and paid time off dependent on eligibility.

Requirements

Appropriate knowledge, skills, and abilities for the role.
Accuracy and attention to detail, customer service, effective communication, problem solving, fraud detection and prevention, digital awareness, and ability to manage multiple priorities.
No prior experience is required.
No degree, certification, or license is required; a comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree.

Nice To Haves

Accountability.
Banking knowledge.
Client loyalty.
Customer experience (CX).
Identifying opportunities.
Leveraging technology.
Proactive sales.

Responsibilities

Deliver a customer experience that supports customers’ financial wellbeing and builds loyalty.
Process a variety of customer interactions.
Educate customers about alternatives for financial interactions and options for managing transactions using technology, tools, and resources.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Conduct lobby engagement to connect with customers and position PNC products to meet their needs.
Use product and procedural knowledge to resolve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee life insurance, subject to eligibility.
401(k) with PNC match, pension, and stock purchase plans, subject to eligibility.
Back-up child and elder care, subject to eligibility.
Adoption, surrogacy, and doula reimbursement, subject to eligibility.
Educational assistance, including select fully paid programs, subject to eligibility.
Wellness program with financial incentives.
Parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
Seven occasional absence days each year, unless otherwise required by law, subject to eligibility.
Vacation accrual for part-time employees based on hours worked in the calendar year; accrued time may be used after 90 days of service.