Teller Services Coordinator - Frankfort, IL
About The Position
The Teller Services Coordinator supervises branch functions related to processing customer transactions and maintaining operational soundness. The role calls for strong leadership, organizational, and communication skills, including the ability to motivate staff indirectly and organize and delegate operational duties. The coordinator runs branch operational procedures, communicates policy and procedure changes, addresses operational issues, and ensures security and compliance. The role also serves customers by operating a teller drawer, resolving concerns, promoting excellent service, and identifying opportunities to refer customers to appropriate bank personnel. Participation in community events may be needed. Travel between branches may be necessary.
Requirements
- Previous teller experience required.
- Excellent customer service and problem-solving skills.
- Exceptional verbal and written communication skills.
- High school diploma or GED required.
- Ability to lift up to 50 lbs and stand for long periods of time.
- Travel between branches may be necessary.
Nice To Haves
- College degree preferred.
Responsibilities
- Run branch operational procedures and practices efficiently, including adherence to dual control.
- Keep the branch team informed of policy and procedure changes related to teller operations, partnering with Branch Operations Support when needed.
- Take a proactive approach to resolving operational issues.
- Establish and ensure adherence to security procedures to protect employees and customers.
- Lead by example by operating a teller drawer and serving customers in the lobby or drive-through.
- Ensure team members comply with bank and regulatory policies and procedures to maintain security and mitigate preventable losses.
- Promote exceptional service throughout the team and ensure best-in-class customer service.
- Resolve customer concerns, which may include online banking, debit cards, and statement maintenance.
- Recognize potential cross-sell opportunities and refer customers to appropriate bank personnel.
- Participate in community events as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accidental death and dismemberment insurance
- Short-term and long-term disability insurance
- Parental leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at 5% discount
- Critical illness insurance
- Accident insurance
- Transportation and commuting benefits
- Banking benefits
- Pet insurance
- Annual discretionary bonus eligibility
- Tuition reimbursement
- Family-friendly work hours
- Career growth and development opportunities
- Promotion-from-within culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
