Teller Services Coordinator - Crystal Lake, IL
About The Position
The Teller Services Coordinator supervises branch functions related to processing customer transactions and maintaining operational soundness. The role calls for strong leadership, organizational, and communication skills, including the ability to motivate staff indirectly and organize and delegate operational duties. The coordinator ensures operational procedures are followed, supports staff with policy and procedure changes, addresses operational issues, and safeguards employees and customers. The role also includes serving customers by operating a teller drawer, resolving customer concerns, supporting excellent customer service, identifying cross-sell opportunities, and participating in community events as needed. Travel between branches may be necessary.
Requirements
- Previous teller experience.
- Excellent customer service and problem-solving skills.
- Exceptional verbal and written communication skills.
- High school diploma or GED.
- Ability to lift up to 50 pounds and stand for long periods of time.
Nice To Haves
- College degree preferred.
Responsibilities
- Run branch operational procedures and practices efficiently, including adherence to dual-control requirements.
- Keep the branch team informed of policy and procedure changes related to teller operations, partnering with Branch Operations Support when needed.
- Proactively solve operational issues.
- Ensure security procedures are established and followed to protect employees and customers.
- Lead by example by operating a teller drawer and serving customers in the lobby or drive-through.
- Ensure team members comply with bank and regulatory policies and procedures to maintain security and mitigate preventable losses.
- Promote exceptional service throughout the team and help ensure best-in-class customer service.
- Resolve customer concerns, which may include online banking, debit cards, and statement maintenance.
- Recognize potential cross-sell opportunities and refer customers to appropriate bank personnel.
- Participate in community events as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accidental death and dismemberment coverage
- Short-term and long-term disability insurance
- Parental leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at a 5% discount
- Critical Illness Insurance
- Accident Insurance
- Transportation and commuting benefits
- Banking benefits
- Pet insurance
- Annual discretionary bonus eligibility
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
