Teller Services Coordinator - Oak Park, IL

Wintrust Financial Corporation•Oak Park, IL

9d•$22 - $24•Onsite

About The Position

The Teller Services Coordinator supervises branch functions related to processing customer transactions and maintaining operational soundness. The role calls for leadership, organization, communication, indirect staff motivation, and effective delegation of operational duties. The coordinator also operates a teller drawer to serve customers in the lobby or drive-through, promotes excellent customer service, resolves customer concerns, and identifies opportunities to refer customers to appropriate bank personnel. Travel between branches may be necessary.

Requirements

Previous teller experience.
Excellent customer service and problem-solving skills.
Exceptional verbal and written communication skills.
High school diploma or GED.
Ability to lift up to 50 lbs and stand for long periods of time.
Travel between branches may be necessary.

Nice To Haves

College degree preferred.

Responsibilities

Run branch operational procedures and practices efficiently, including adherence to dual-control requirements.
Keep the branch team informed of policy and procedure changes related to teller operations, partnering with Branch Operations Support when needed.
Take a proactive approach to resolving operational issues.
Establish and ensure compliance with security procedures that protect employees and customers.
Lead by example by operating a teller drawer to serve customers in the lobby or drive-through.
Ensure team members comply with bank and regulatory policies and procedures to maintain security and mitigate preventable losses.
Promote and foster exceptional service throughout the team to ensure best-in-class customer service.
Resolve customer concerns, which may include issues involving online banking, debit cards, and statement maintenance.
Recognize potential cross-sell opportunities and refer customers to appropriate bank personnel.
Participate in community events as needed.