Teller Services Coordinator - Frankfort, IL

Wintrust • Frankfort, IL

1d • Onsite

About The Position

The Teller Services Coordinator supervises branch functions related to processing customer transactions and maintaining operational soundness. This role uses leadership, organizational, and communication skills to motivate staff indirectly and organize and delegate operational duties. The coordinator also operates a teller drawer to serve lobby or drive-up customers, supports exceptional customer service, and helps resolve customer concerns. Travel between branches may be necessary.

Requirements

• Previous teller experience.
• Excellent customer service and problem-solving skills.
• Exceptional verbal and written communication skills.
• High school diploma or GED.
• Ability to lift up to 50 pounds and stand for long periods.

Nice To Haves

• College degree.

Responsibilities

• Run branch operational procedures and practices efficiently, including adherence to dual-control requirements.
• Keep the branch team informed of policy and procedure changes related to teller operations, partnering with Branch Operations Support when needed.
• Proactively identify and resolve operational issues.
• Establish and ensure compliance with security procedures to protect employees and customers.
• Lead by example by operating a teller drawer and serving customers in the lobby or drive-up.
• Ensure team members follow bank and regulatory policies and procedures to maintain security and mitigate preventable losses.
• Promote exceptional service throughout the team.
• Resolve customer concerns, which may involve online banking, debit cards, or statement maintenance.
• Recognize potential cross-selling opportunities and refer customers to appropriate bank personnel.
• Participate in community events as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Accidental death and dismemberment insurance
• Short-term and long-term disability insurance
• Parental leave
• Employee Assistance Program
• Traditional and Roth 401(k) with company match
• Flexible Spending Account
• Employee Stock Purchase Plan at a 5% discount
• Critical illness insurance
• Accident insurance
• Transportation and commuting benefits
• Banking benefits
• Pet insurance
• Tuition reimbursement
• Annual discretionary bonus eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED