Teller Supervisor Coordinator - Milwaukee, WI
About The Position
The Teller Services Coordinator supervises branch functions related to processing customer transactions and maintaining operational soundness. The role calls for strong leadership, organization, and communication skills, including the ability to motivate staff indirectly and organize and delegate operational duties. The coordinator leads by example by operating a teller drawer and serving customers in the lobby or drive-through, while supporting a secure, compliant, and customer-focused branch. Travel between branches may be necessary. The listed role is in Milwaukee, Wisconsin, and the posting indicates the branch is onsite.
Requirements
- Previous teller experience is required.
- Strong leadership, organizational, and communication skills, including the ability to motivate staff indirectly.
- Excellent customer service and problem-solving skills.
- Exceptional verbal and written communication skills.
- High school diploma or GED is required.
- Ability to lift up to 50 pounds and stand for long periods of time.
- Travel between branches may be necessary.
Nice To Haves
- College degree preferred.
- Bilingual ability preferred because the branch serves a high volume of Hispanic customers.
Responsibilities
- Efficiently manage branch operational procedures and practices, including adherence to dual-control requirements.
- Keep the branch team informed of policy and procedure changes related to teller operations, partnering with Branch Operations Support when needed.
- Take a proactive approach to resolving operational issues.
- Establish and monitor security procedures to support the safety of employees and customers.
- Lead by example by operating a teller drawer and serving customers in the lobby or drive-through.
- Ensure team members follow bank and regulatory policies and procedures to maintain security and mitigate preventable losses.
- Promote exceptional service across the team to provide high-quality customer service.
- Resolve customer concerns as needed, including concerns involving online banking, debit cards, and statement maintenance.
- Identify potential cross-selling opportunities and refer customers to appropriate bank personnel.
- Participate in community events as needed.
- Organize and delegate operational duties among staff members.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accidental death and dismemberment insurance
- Short-term and long-term disability insurance
- Parental leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at a 5% discount
- Critical Illness Insurance
- Accident Insurance
- Transportation and commuting benefits
- Banking benefits
- Pet insurance
- Annual discretionary bonus eligibility
- Tuition reimbursement
- Family-friendly work hours
- Career growth and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
