Teller Supervisor Coordinator - Milwaukee, WI
About The Position
The Teller Services Coordinator supervises branch functions related to processing customer transactions and maintaining operational soundness. The role requires leadership, organizational, and communication skills, as well as the ability to motivate staff indirectly and organize and delegate operational duties. The coordinator runs branch operational procedures, helps ensure staff follow bank and regulatory requirements, addresses operational issues, and promotes strong customer service. The position may require travel between branches and participation in community events. Bilingual ability is preferred because the branch serves a high volume of Hispanic customers.
Requirements
- Previous teller experience required.
- Excellent customer service and problem-solving skills.
- Exceptional verbal and written communication skills.
- High school diploma or GED required.
- Ability to travel between branches may be necessary.
- Ability to lift up to 50 lbs and stand for long periods of time.
Nice To Haves
- Bilingual ability preferred, particularly given the branch's high volume of Hispanic customers.
- College degree preferred.
Responsibilities
- Run branch operational procedures and practices efficiently, including adherence to dual control.
- Keep the branch team informed of policy and procedure changes relating to teller operations, partnering with Branch Operations Support as needed.
- Take a proactive approach to solving operational issues.
- Ensure security procedures are established and followed to protect employees and customers.
- Operate a teller drawer to serve customers in the lobby or drive-through and lead by example.
- Ensure team members comply with bank and regulatory policies and procedures to maintain security and mitigate preventable losses.
- Promote and foster exceptional service throughout the team.
- Resolve customer concerns, which may include issues involving online banking, debit cards, and statement maintenance.
- Recognize potential cross-selling opportunities and refer customers to appropriate bank personnel.
- Participate in community events as needed.
- Organize and delegate operational duties among staff members.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accidental death and dismemberment coverage
- Short-term and long-term disability insurance
- Parental leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at 5% discount
- Critical illness insurance
- Accident insurance
- Transportation and commuting benefits
- Banking benefits
- Pet insurance
- Tuition reimbursement
- Annual discretionary bonus eligibility
- Competitive pay
- Family-friendly work hours
- Opportunities for career growth and development
- Promote-from-within culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
