Teller Services Coordinator - Grand Rapids, MI

Wintrust • Grand Rapids, MI

14d • Onsite

About The Position

The Teller Services Coordinator supervises branch functions related to customer transactions and operational soundness. The position calls for strong leadership, organizational, and communication skills, including the ability to indirectly motivate staff and organize and delegate operational duties. The coordinator also operates a teller drawer to serve customers in the lobby or drive-through, promotes excellent customer service, and helps ensure the branch follows bank and regulatory requirements.

Requirements

• Previous teller experience.
• Excellent customer service and problem-solving skills.
• Exceptional verbal and written communication skills.
• High school diploma or GED.
• Ability to travel between branches as necessary.
• Ability to lift up to 50 lbs and stand for long periods of time.

Nice To Haves

• College degree preferred.

Responsibilities

• Run branch operational procedures and practices efficiently, including adherence to dual-control requirements.
• Keep the branch team informed about policy and procedure changes relating to teller operations, partnering with Branch Operations Support when needed.
• Take a proactive approach to resolving operational issues.
• Establish and ensure compliance with security procedures to protect employees and customers.
• Lead by example by operating a teller drawer and serving customers in the lobby or drive-through.
• Ensure team members follow bank and regulatory policies and procedures to maintain security and mitigate preventable losses.
• Promote exceptional service and help ensure the team provides best-in-class customer service.
• Resolve customer concerns as needed, including matters related to online banking, debit cards, and statement maintenance.
• Identify potential cross-selling opportunities and refer customers to appropriate bank personnel.
• Participate in community events as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Accidental death and dismemberment insurance
• Short-term and long-term disability insurance
• Parental leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at a 5% discount
• Critical Illness Insurance
• Accident Insurance
• Transportation and commuting benefits
• Banking benefits
• Pet insurance
• Annual discretionary bonus eligibility
• Tuition reimbursement
• Family-friendly work hours

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED