Teller Operations Supervisor - Tulsa (43rd & Peoria)
About The Position
The Teller Operations Supervisor provides leadership to Tellers in the banking center, modeling a high level of customer service while processing transactions and offering products and services to prospective and existing customers. The role includes coaching and training Tellers, managing schedules and daily assignments, performing cash and month-end audits, assisting with transactions, and resolving customer inquiries and concerns. Responsibilities may change as needed for operational efficiency. The position requires participation in paid informal and formal training and successful completion of the Teller Certification test before operating a Teller drawer. Formal training and testing takes place over one full week within the first three weeks of employment, Monday through Friday, 8:00 a.m. to 5:00 p.m. Full-time employees work 40 hours per week within the banking center’s operating hours: Monday through Friday, 7:15 a.m. to 6:15 p.m., and Saturday, 8:45 a.m. to 1:15 p.m. Candidates must be available to work weekend hours.
Requirements
- At least two years of external banking experience in a teller role during the previous two years, or at least three years of external banking experience.
- Demonstrated leadership experience.
- Experience must include teller servicing and/or operational responsibilities.
- Proven knowledge of banking products and services, standard banking procedures, and regulations.
- Must have a current Notary commission or be willing to become a Notary, including pursuing the application, bond, and seal; the Bank pays the expense.
- Excellent customer service skills and oral and written communication skills.
- Ability to work effectively as a team member and with customers.
- Careful attention to detail and strong organizational skills.
- Ability to establish credibility quickly with customers and demonstrate confidence when dealing with peers.
- Strong work ethic and high integrity.
- Strong computer skills and proficiency with all Microsoft Office applications.
- Must successfully pass the Teller Certification test to operate a Teller drawer.
- Must be available to work weekend hours.
- Ability to stand or sit for long periods, type, perform repetitive motions, and lift and carry cash drawers, coin bags, and boxes weighing up to 25 pounds.
Responsibilities
- Coach Tellers to identify opportunities with the customers they serve.
- Manage Teller work schedules, monitor overtime, and assign tasks throughout the day.
- Train new Tellers to ensure they understand and properly execute procedures and internal controls.
- Perform monthly surprise cash audits and month-end audit procedures.
- Greet customers and foster a welcoming, customer-focused environment.
- Build and maintain customer relationships and identify financial products and services that meet customers’ needs.
- Process routine customer transactions and assist Tellers with more complex transactions.
- Respond to customer inquiries and concerns to achieve positive outcomes.
- Participate in informal and formal training and pass the Teller Certification test before operating a Teller drawer.
Benefits
- Paid informal and formal training
- Bank-paid expense for pursuing a Notary application, bond, and seal
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
