Teller Supervisor

TEN Credit Union•Nashville, TN

11d•Onsite

About The Position

TENCU is seeking a service-focused Teller Supervisor to lead teller operations at its Main Branch. The role involves developing branch employees, supporting exceptional member experiences, maintaining operational excellence and compliance, and contributing to branch and community success. The supervisor also helps strengthen member relationships, communicate organizational goals, support business development, and improve workflows. This is a full-time, on-site position. The schedule is Monday through Thursday, 8:15 a.m. to 5:15 p.m., and Friday, 8:15 a.m. to 6:15 p.m. Occasional overtime may be required based on business needs. The pay range is $24.00–$27.00 per hour, based on experience. The opportunity is open to local candidates residing in Tennessee.

Requirements

High school diploma or equivalent.
One year of management or supervisory experience and some college coursework, or three years of financial institution experience, including at least two years of management experience.
Strong leadership and team development abilities.
Excellent communication and interpersonal skills.
Knowledge of financial institution operations and regulatory requirements.
Proficiency with Microsoft Office Suite and Outlook.
Typing speed of 40 WPM with at least 95% accuracy.
Strong organizational and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Willingness to travel to TENCU's Main Branch and other locations as needed.
Ability to sit, stand, and move throughout the branch for extended periods.
Ability to lift and carry up to 50 pounds.
Ability to use a computer and office equipment for prolonged periods.
Ability to operate a credit union vehicle when necessary.
Local candidates must reside in Tennessee.

Nice To Haves

Associate degree or coursework in Business Administration or a related field.

Responsibilities

Lead and oversee daily teller operations.
Coach, mentor, and develop branch staff.
Ensure exceptional service standards and member satisfaction.
Monitor operational performance and branch efficiencies.
Maintain compliance with credit union policies, procedures, and regulations.
Conduct employee evaluations and provide ongoing performance coaching.
Review transactions, balancing activities, corrections, and audit readiness.
Partner with Risk Management and Internal Audit to maintain operational integrity.
Communicate organizational goals, initiatives, and expectations.
Support business development and community engagement efforts.
Identify opportunities to improve workflows and operational processes.
Help maintain a professional, organized, and member-focused branch environment.