Teller/New Accounts Representative

Glacier Bancorp, Inc.•Pagosa Springs, CO

About The Position

Bank of the San Juans is hiring a full-time Teller/New Accounts Representative to serve Pagosa Springs customers and support everyday banking needs. The role is a customer-facing position that involves processing transactions, opening and maintaining personal and business accounts, answering customer questions, and building relationships with community members. Banking experience is helpful, and hands-on training is provided. The position pays $19.50 to $23.00 per hour, depending on experience and qualifications. The representative performs teller transactions and account services, presents relevant bank products, and helps customers understand account disclosures and FDIC insurance coverage. The role also requires attention to operational risk, fraud prevention, customer confidentiality, dual-control procedures, and compliance with banking regulations and internal policies. Employees are expected to support the bank’s community involvement, provide professional customer service, attend required meetings and training, and maintain reliable attendance. Work is routinely performed indoors in a climate-controlled, shared work area with moderate noise. The position involves light physical work, including frequent standing and walking, occasional lifting, repetitive hand use, and extended computer work. Occasional travel and extended hours may be required when requested by management.

Requirements

High school education or GED.
Up to six months of similar or related experience in cash handling and customer service.
Ability to understand and follow written and oral instructions.
Strong customer service skills.
Attention to detail.
Ability to work well in a team environment.
Verbal and written communication skills.
Cash handling skills.
Ability to routinely work indoors in a climate-controlled shared work area with moderate noise.
Ability to perform light work, including frequent standing and walking and lifting up to 25 pounds occasionally or up to 10 pounds frequently.
Ability to sit, use hands repetitively to finger, grasp, handle, or feel, and talk or hear; occasional standing, walking, lifting, or reaching is also required.
Ability to operate routine office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Ability to work on a computer for an average of 6–8 hours per day when necessary.
Ability to climb or descend stairs in an emergency.
Close visual acuity for computer work, reading, data preparation and analysis, transcription, visual inspection, and machine or measurement-device operation.
Regular, reliable, and timely attendance.
Legal authorization to work in the United States; the company does not sponsor work visas.

Nice To Haves

Banking experience is helpful.
Interest in developing banking expertise and advancing through Position Development Plan milestones.

Responsibilities

Accurately process teller transactions, including check cashing, deposits, withdrawals, cashier’s checks, and change orders.
Maintain cash drawer limits and balance the teller drawer, cash vault, coin machine, and Teller Cash Recycler.
Properly identify and verify customers.
Present bank products and services accurately and recommend offerings that align with customer needs.
Assist customers with non-transactional requests and answer incoming calls.
Open and/or close the branch as scheduled.
Open, close, and maintain personal and business accounts, including checking, savings, money market, IRA, HSA, certificates of deposit, and safe deposit boxes.
Review new-account disclosures with customers and prepare or update account documents, obtain signatures, and scan completed documents within the allotted timeframe.
Perform Customer Information File and account maintenance.
Answer questions about FDIC insurance coverage and explain ways customers may maximize insured limits.
Maintain basic knowledge of e-banking, cash management, merchant services, and the bank’s loan products and their servicing arrangements.
Complete Position Development Plan milestones required for advancement.
Follow clean-desk, customer-confidentiality, workstation-locking, and dual-control procedures; review account and customer alert messages.
Remain vigilant for fraud that could affect the bank or its customers.
Follow applicable banking regulations, laws, company policies, management directives, security requirements, and operational procedures.
Complete required compliance and security training on time and seek clarification or additional training when needed.
Report security risks to management and keep management informed of activities and significant problems.
Support the bank’s mission by participating in community service and bank-sponsored activities and representing the bank professionally.
Provide calm, professional service to internal and external customers from diverse backgrounds.
Attend and actively participate in required meetings, maintain reliable and timely attendance, and perform additional assigned duties.
Work extended hours or travel off site when required or requested by management.

Benefits

Medical, dental, vision, and life insurance for employees and eligible dependents, subject to plan documents.
Health savings account option.
Employee Assistance Program.
Health rewards program.
Retirement savings plan, including 401(k) and profit-sharing plans.
Short- and long-term disability benefits.
Education and training benefits.
Discounts on banking products and services.
Paid Time Off plan.
Paid holidays; most full-time employees are offered six paid holidays.
Bank is closed on all federal holidays.