Teller Lead

PNC•Ephrata, PA

6d•Onsite

About The Position

As a Lead Teller in PNC's Retail Banking organization, this role is based at the Ephrata Branch in Ephrata, Pennsylvania. The position coaches, mentors, and leads tellers by example to deliver a strong customer experience, support customers' financial wellbeing, and build loyalty. It processes customer interactions, explains available alternatives for financial transactions, identifies banking opportunities, and makes appropriate referrals. The Lead Teller supports efficient, accurate teller and branch operations while ensuring adherence to policies and procedures and exercising sound judgment within established limits. The role also assists the Branch Manager with performance management and new-hire selection. PNC describes this as an in-office position and does not provide employment visa sponsorship or participate in STEM OPT for this role.

Requirements

Typically requires 1 or more years of related experience; related product knowledge may also be needed to perform primary duties.
Demonstrate appropriate knowledge, skills, and abilities for the role.
A university or college degree, high school diploma, or GED is typically not required at this level; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications.
No required licenses.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers by example in customer service and customer financial wellbeing.
Process customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities during customer interactions and refer customers to appropriate branch staff.
Lead tellers in meaningful customer conversations and appropriate referrals.
Lead lobby engagement activities and position PNC products to meet customer needs.
Educate customers on options for managing transactions using technology, tools, and resources.
Coach tellers in communication, transaction handling, and problem resolution.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure tellers and branch staff adhere to policies and procedures and exercise sound judgment within established limits.
Ensure daily teller and branch operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.