Teller Lead

PNC•East Brunswick, NJ

19d•$45,000 - $75,000•Onsite

About The Position

The Teller Lead works within PNC's retail banking organization at the East Brunswick branch in East Brunswick, New Jersey. The role coaches, mentors, and leads tellers by example to deliver a distinctive customer experience that supports customers' financial wellbeing and loyalty. The Teller Lead processes customer interactions, explains available transaction options, identifies banking opportunities, and makes appropriate referrals. The position also supports efficient, accurate branch and teller operations while following policies and procedures. PNC describes this as an in-office position. Spanish speaking is preferred.

Requirements

Typically requires at least 1 year of related experience; related product knowledge may also support the primary duties.
Demonstrate the appropriate knowledge, skills, and abilities for the role.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications or licenses.

Nice To Haves

Spanish speaking; bilingual Spanish is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers by example in delivering customer service that supports financial wellbeing and customer loyalty.
Identify opportunities during customer conversations and make appropriate referrals to branch staff.
Perform and coach lobby engagement activities, positioning PNC products to meet customer needs.
Educate customers about alternatives for financial interactions and options for managing transactions through technology, tools, and resources.
Demonstrate clear communication, transaction handling, and problem-resolution practices.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure adherence to policies and procedures and exercise sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.
Incentive-eligible compensation based on company, business, and/or individual performance.