Teller Lead

PNC•Stafford, VA

20d•$41,250 - $68,750•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and support customer financial well-being. This Teller Lead position is part of PNC's Retail Banking organization and is based in Stafford, Virginia. The role is in-office. Spanish bilingual ability is preferred. The Teller Lead coaches, mentors, and leads tellers by example, helping them provide customer-focused service, identify banking opportunities, make appropriate referrals, and educate customers about financial transaction options and available technology. The role also supports branch operations, risk management, and the Branch Manager's performance management and hiring activities. The position typically requires at least one year of related experience, but does not require a university or college degree, high school diploma, or GED. A comparable combination of education, job-specific certifications, and experience may be considered. No certification or license is required. The role is incentive eligible, with compensation based on company, business, and/or individual performance.

Requirements

Typically requires at least 1 year of related experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
A university or college degree, high school diploma, or GED is not typically required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Spanish speaking is preferred.

Nice To Haves

Spanish bilingual ability.
Accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales skills.
Accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers by example to deliver customer experiences that support financial well-being and customer loyalty.
Process a variety of customer interactions and educate customers about available alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in conducting lobby engagement activities and positioning PNC products to meet customer needs.
Educate customers on managing financial transactions through technology, tools, and other resources.
Model clear communication, transaction handling, and problem-resolution practices.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure tellers follow policies and procedures and exercise sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.