Teller III

MNB•Little Rock, AR

About The Position

Under the supervision and guidance of the Branch Manager or Assistant Branch Manager, the Teller III assists customers with daily financial transactions by providing accurate, prompt service. The role requires strong customer service and cash-handling skills, and includes guiding other tellers, handling complex customer situations, and protecting confidential information. The Teller III also contributes to business development by building customer relationships, identifying banking needs, and referring customers to appropriate products, services, or bank representatives. The position may include customer service representative duties after the employee completes the required training. Saturday work rotations are included.

Requirements

High school diploma or GED.
Three years of customer service experience.
Two years of cash-handling experience and/or related financial-services experience.
Ability to arrive at work on time and adhere to a regular work schedule.
Ability to occasionally work overtime.
Ability to provide transportation to required training or meetings at designated bank locations.
Ability to communicate and work cooperatively with customers, the public, and team members.
Ability to read and understand policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
Appropriate decision-making skills when circumstances are uncertain.
Ability to multitask and rotate job tasks flexibly.
Ability to handle and defuse stressful situations calmly and positively, maintaining self-composure.
Ability to use standard office equipment, including computers, scanners, printers, copiers, fax machines, 10-key calculators, and multi-line telephone systems.
Software skills, including word processing and typing, alphanumeric data entry, and database use.
Ability to work independently or as part of a team.
Physical ability to regularly stand, walk, sit, use hands for dexterity and data entry, reach with hands and arms, talk, and hear; occasionally bend, stoop, or kneel; and frequently lift or move up to 10 pounds and occasionally up to 20 pounds.
Vision abilities including close, distance, and color vision and focus.

Nice To Haves

One year of sales experience preferred.
Knowledge of banking operations preferred.

Responsibilities

Provide friendly, honest, positive, confident, accurate, and prompt customer service.
Build relationships with customers and non-customers to identify suitable products and services and contribute to branch goals.
Cross-sell bank products and services and make appropriate referrals to bank representatives.
Process deposits, checks for cashing, loan payments, cashier’s checks, and cash advances; request authorization for transactions above assigned limits.
Review checks for endorsements, verify document legality and account authority, and identify counterfeit currency.
Maintain and balance the cash drawer daily.
Guide tellers during complex customer situations.
Complete compliance training and follow internal controls, procedures, bank policies, and applicable laws and regulations.
Maintain customer confidence and protect bank operations through confidentiality.
Perform customer service representative duties after completing CSR training when assigned, including processing check orders, ATM or debit card orders, and opening or closing accounts.
Perform other related duties as required or assigned.
Champion the bank’s mission, work cooperatively with and support teammates, share ideas to improve customer experience and organizational outcomes, participate in volunteer opportunities, and maintain professionalism.
Arrive on time, adhere to a regular work schedule, and occasionally work overtime.
Provide transportation to attend required training or meetings at designated bank locations.
Communicate and work cooperatively with customers, the public, and bank team members.
Read and understand policy, safety, operating, maintenance, and procedure documents.
Use sound decision-making, multitask, rotate tasks flexibly, and remain calm and positive when handling stressful situations.
Use standard office equipment and applicable word-processing, typing, data-entry, and database software.