TELLER III

Malvern National Bank (MNB)•Little Rock, AR

About The Position

Under the supervision and guidance of the manager, the Teller III assists customers with daily financial transactions by providing exceptional, accurate, and prompt service. The role requires strong customer service and cash-handling skills, as well as the ability to guide other tellers. The Teller III is expected to deal with others in a trustworthy, courteous, tactful, and diplomatic manner; contribute to business development by attracting new customers and identifying additional banking needs; and pursue training to grow their knowledge of the bank and better serve customers. The position includes processing a range of transactions, maintaining and balancing a cash drawer, supporting branch goals through customer conversations and referrals, and following applicable bank policies, controls, compliance requirements, laws, and regulations. The Teller III may assist with customer service representative duties after completing the required training, as assigned by management. Saturday work is included in rotations.

Requirements

High school diploma or GED.
Three years of customer service experience.
Two years of cash-handling experience and/or related financial services experience.
Arrive on time and adhere to a regular work schedule.
Occasionally work overtime.
Provide transportation to attend required training or meetings at designated bank locations.
Communicate and work cooperatively with customers, the general public, and bank team members across differing personalities and communication styles.
Read and understand policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
Use sound decision-making when circumstances are uncertain.
Multitask and rotate job tasks flexibly.
Handle and defuse stressful situations calmly and positively, maintaining self-composure.
Use standard office equipment, including desktop or laptop computers, scanners, printers, copiers, fax machines, 10-key calculators, and multi-line telephone systems.
Demonstrate software skills in word processing, typing, alphanumeric data entry, and database use.
Work independently or as part of a team.
Meet physical demands including manual dexterity; regularly standing, walking, sitting, using hands to finger and key data, handling or feeling objects, reaching, talking, and hearing; and occasionally bending, stooping, or kneeling.
Frequently lift or move up to 10 pounds and occasionally lift or move up to 20 pounds.
Have close, distance, and color vision and the ability to focus.

Nice To Haves

One year of sales experience.
Knowledge of banking operations.

Responsibilities

Consistently deliver excellent customer service through friendly, honest, positive, and confident interactions.
Build relationships with customers and non-customers to identify products and services suited to their needs and contribute to branch goals.
Cross-sell bank products and services and refer customers to appropriate bank representatives.
Process deposits, check cashing, loan payments, cashier’s checks, and cash advances; obtain authorization for transactions above assigned limits.
Examine checks for proper endorsements, verify document legality and account authority, and identify counterfeit currency.
Maintain control of the cash drawer and balance it daily.
Provide guidance to tellers during complex customer situations.
Complete compliance training and follow internal controls, procedures, bank policies, applicable regulations, and laws.
Maintain customer confidentiality and protect bank operations.
Assist with customer service representative duties after completing CSR training, as assigned; these duties may include processing check, ATM, or debit card orders and opening or closing accounts.
Perform other related duties as required or assigned.
Participate in Saturday work rotations.
Support team members, collaborate on ideas to improve customer experience and employee morale, and exhibit professionalism.
Take advantage of volunteer opportunities surrounding the bank.