TELLER III NEW ACCT

Pinnacle Bank/Bank of Colorado•Kearney, NE

14d•Onsite

About The Position

The Teller III New Acct provides accurate and efficient customer service, builds long-term customer relationships, and oversees the receiving and paying of money to bank customers while maintaining accurate transaction records. The role performs regular teller duties and a broad range of customer service and sales activities, including assisting customers in person and by phone, opening and closing personal and commercial deposit accounts, and advising customers about bank services. The position also supports daily teller operations by assigning work, reviewing work quality, assisting with hiring, and training and guiding tellers. It handles operational activities such as deposit holds, BSA reporting, vault operations, cash orders and shipments, ATM settlement, teller-difference research, and reports. The role maintains customer accounts across retail banking products and works to meet sales goals by serving as a knowledgeable resource on available products and services. The position is based in Kearney, Nebraska. The stated schedule is Monday through Friday, 8 a.m. to 5 p.m., with rotating Saturdays. Flexible hours may be required, including weekends if the branch is open.

Requirements

High school graduate or equivalent.
A minimum of 24 months of prior banking experience is generally expected.
Full knowledge of personal and business banking products offered, with personal initiative to stay current on changes.
Basic knowledge of banking regulations applicable to the job and of bank policies and procedures.
Knowledge of general banking principles and regulations, and willingness to participate in educational opportunities.
Ability to communicate courteously and professionally with clients and coworkers.
Ability to operate computer terminals and printers, a back counter capture machine, coin machine, and copier.
Ability to listen effectively to customers and make appropriate referrals.
Ability to maintain a high level of confidentiality.
Ability to provide customer service and leadership and guidance to subordinate department members in phone and in-person inquiries, customer research, cash and check handling, and customer referrals.
Ability to ensure efficiency, accuracy, and customer service in meeting customer needs.
Ability to demonstrate accuracy and efficiency in a fast-paced environment.
Ability to function as a team player.
Ability to perform other duties and projects as assigned by management.

Nice To Haves

Cash handling and customer contact experience preferred.

Responsibilities

Assist with daily teller activities by assigning work and checking the quality of completed work.
Perform regular teller duties, including accepting deposits, cashing checks, and providing customer service.
Assist in hiring new tellers.
Train and direct individuals to help them perform their jobs.
Prepare holds on deposits.
Complete CTRs, SIRs, and other required BSA reporting.
Perform operational duties as required, including vault operations, ordering and shipping cash, ATM settlement, researching teller differences, and completing reports.
Open and close individual and commercial deposit accounts, obtaining appropriate BSA information and business documents.
Prepare account paperwork and assist customers with signing documents.
Work toward sales goals by providing knowledgeable information about available products and services.
Answer phone calls and assist walk-in customers.
Initiate customer research, process check orders, close accounts, and process customer account printouts.
Maintain account addresses and cards and assist with NSF, non-post, and collections matters.
Assist customers with safe deposit boxes and provide deposit verification for credit purposes.
Maintain customer accounts, including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
Maintain regular and reliable attendance and work flexible hours, including weekends if the branch is open.
Perform other related duties and projects as assigned by management.