Teller II

First Bank•Charlotte, NC

11d

About The Position

The Teller II performs routine and intermediate branch and customer service duties, including processing deposits, withdrawals, checks, loan payments, and other account transactions. The position helps with night depository and vault duties, maintains customer relationships, promotes bank products and services, and refers customers to appropriate staff. Incumbents typically have 3–5 years of teller experience. The role requires working knowledge of bank operations, products and services, applicable regulations and procedures, and the ability to provide effective customer service while following security and compliance requirements. The work is performed in a professional office environment using standard office equipment.

Requirements

High school diploma or GED.
Typically, 3–5 years of teller experience.
Work-related experience may include reception or secretarial duties in a business environment.
Business- or financial-industry-related educational experience through in-house training, formal schooling, or industry curriculum.
Intermediate knowledge of bank operations, products and services, related state and federal laws and regulations, and bank operational policies and procedures.
Excellent organizational and time-management skills and the ability to work with minimal supervision.
Intermediate skills in computer terminals and personal computers, mainframe systems, word processing, spreadsheets, and specialty software.
Exceptional verbal, written, and interpersonal communication skills, with the ability to apply common sense to instructions and instruct personnel.
Valid driver’s license.
Ability to work the hours and days required to complete the position’s essential functions as scheduled.
Ability to learn, think, concentrate, exercise self-control, work in a customer-relations environment, pay close attention to detail, and work as part of a team.
Ability to interact effectively with coworkers and customers, exercise diplomacy and discretion, and make appropriate judgments.

Responsibilities

Receive retail and commercial checking and savings deposits, verify required documents, and issue receipts.
Cash checks, process savings withdrawals and cash advances, and verify authorization, documentation, and transaction limits; make decisions about questionable items.
Assist with night depository duties, including logging bags, processing deposits, making change orders, issuing receipts, and returning bags.
Assist with daily vault opening and closing and balance vault currency and coin.
Use a computer terminal or personal computer to process account activity, determine balances, and resolve problems within authorized limits.
Issue official checks, traveler’s checks, and gift cards.
Cross-sell bank products and services and refer customers to appropriate staff.
Perform safe deposit duties, control access, and assist customers.
Receive and process stop-payment and hold orders.
Accept loan, credit card, and installment payments.
Balance the cash drawer daily and verify cash bought from or sold to the vault.
Provide customer service and resolve problems within authorized limits.
Record, file, and update information; sort mail and reports as required.
Answer telephones and direct callers to appropriate bank personnel.
Process teller work through branch capture and assist with imaging research.
Gather data and process reports, such as currency transaction, returned-item, overdraft, and callback reports.
Process address changes, check orders, traveler’s checks, collections, change orders, and deposit slip corrections.
Type routine letters, reports, and forms; maintain files; copy and fax documents; and order and distribute supplies.
Help ensure the security of branch personnel and bank procedures and follow opening, closing, and other security procedures.
Prepare and verify currency shipment orders as needed.
Complete annual compliance courses and comply with corporate policies, procedures, and applicable federal and state laws and regulations, including the Bank Secrecy Act and Anti-Money Laundering Act.
Adhere to Service Excellence standards and perform other duties as required.