Teller I

BANK INDEPENDENT•Moulton, AL

About The Position

The full-time Teller I provides exceptional customer service to consumer and commercial customers by conducting cash, deposit, loan, and withdrawal transactions efficiently and accurately in compliance with established policies and procedures. Under the direct supervision of the Head Teller, the teller assists new and existing customers with financial needs and offers appropriate products and services. The position requires flexible hours and may include other duties assigned by management. The teller develops customer relationships, identifies needs, listens for cross-selling opportunities, answers inquiries and phone calls, refers customers to appropriate bank representatives, and resolves complaints. The role also supports branch operations by maintaining and balancing a cash drawer, processing deposits and transactions, preparing compliance records, operating bank equipment, and assisting with team workflow. The teller follows regulatory requirements, bank procedures, and security controls, and completes required training.

Requirements

High school diploma or equivalent.
At least one year of previous experience with direct customer service interaction.
Ability to further develop consumer and commercial relationships and cross-sell products and services to meet customer needs and wants.
Ability to develop knowledge of the bank's products, services, and processes.
Ability to accomplish multiple objectives in a fast-paced environment.
Ability to develop a thorough understanding of bank-specific software and basic office equipment.
Excellent communication, teamwork, and customer service skills.
Strong organizational, time-management, and presentation skills.
Working knowledge of Microsoft Office applications, such as Word, Excel, and Outlook.

Nice To Haves

Previous experience handling cash transactions.

Responsibilities

Identify and meet customer needs through sales and service, with a focus on deepening customer relationships.
Listen for opportunities to cross-sell additional products and services.
Answer customer inquiries and refer customers to the appropriate bank representative for specialized products and services.
Answer phone calls courteously within three rings or less.
Demonstrate Raving Fans behaviors and use the Winning Play to create exceptional customer experiences.
Resolve customer complaints regarding sales and service.
Maintain an adequate cash drawer, including buying and selling currency to and from the vault as necessary.
Conduct cash, deposit, loan, and withdrawal transactions accurately.
Balance the cash drawer in accordance with bank procedures and regulations.
Participate as a team member in allocating and coordinating workflow.
Contribute to department and bank objectives and goals.
Process night deposits.
Complete the Teller Hours Worksheet accurately and on time.
Prepare compliance forms, including the Monetary Instrument Log (MIL) and Currency Transaction Report (CTR), accurately and on time.
Operate bank equipment, including teller machines, currency counters, cash advance machines, and typewriters.
Issue official checks and money orders.
Train with the Head Teller to perform Head Teller duties.
Attend branch meetings.
Process credit card cash advances.
Adhere to regulatory requirements and bank policies and procedures.
Resolve discrepancies involving CTRs and MILs in a timely manner.
Notify the Head Teller of any outage before the end of the day.
Follow cash control procedures and ensure the teller area is secure and security requirements are followed.
Complete required online training assignments in a timely manner.
Perform other duties as assigned by management.