Teller I

First Citizens Bank (Iowa)•Mora, MN

12d•$18 - $20•Onsite

About The Position

The Teller I provides service to customers and their accounts, cross-sells bank products, and complies with bank operations and security procedures. The position handles customer transactions, maintains and balances a cash drawer, promotes bank products and services, and completes records and reports related to teller activities. It also supports compliance, security, and team operations, and may include receptionist duties. Work is performed primarily indoors in an office setting. Accountabilities are typically performed while standing for most of the day, with occasional lifting of up to 35 pounds. Reasonable accommodations may be considered for employees with disabilities, subject to the employer’s review.

Requirements

High school graduation or equivalent.
Ability to perform basic mathematical operations, including addition, subtraction, multiplication, and division, and work with decimals in account transactions.
Knowledge of computer keyboard and ten-key adding machine layout and functions; ability to use touch-typing for data input.
Ability to cross-sell bank products and services by identifying customer needs, communicating services, explaining advantages, and closing sales activity.
Ability to work with the public, present a professional image of the bank, and respond to prospective and current customer inquiries, requests, and complaints.
Customer service, teamwork, initiative, attention to detail and accuracy, verbal and written communication, and goal-setting skills.

Responsibilities

Receive deposits and loan payments; cash checks; issue savings withdrawals; and record night and mail deposits.
Sell cashier’s checks, traveler’s checks, and Savings Bonds; answer customer questions in person and by telephone; and refer customers to other bank services.
Reconcile the cash drawer by proving cash transactions, counting and packaging currency and coins, reconciling loan coupons and other transactions, turning in excess cash and mutilated currency to the lead teller, and maintaining the cash supply.
Cross-sell bank products by answering inquiries, informing customers about new services and product promotions, identifying customer needs, and directing customers to a branch representative.
Log cashier’s checks, money orders, pre-loaded cards, and other special services; prepare currency transaction reports; and record and file cashed Savings Bonds.
Follow bank operations and security procedures, participate in dual-control functions and regulatory compliance, maintain customer traffic surveys, audit other tellers’ currency, and assist with certification of proof.
Perform receptionist duties when assigned.
Contribute to team efforts by completing related tasks as needed.
Protect customer confidence and bank operations by keeping information confidential.
Attend mandatory compliance and security sessions.
Monitor daily work for compliance with security regulations, policies, and procedures, and promptly correct deficiencies.