Teller I

Great Southern Bank • Lake Saint Louis, MO

21d • $15 - $16

About The Position

The Teller I provides a variety of customer service functions, including product referrals and meeting Banking Center Associate Standards. The role delivers exemplary customer service and processes financial transactions in a timely and accurate manner. It also requires maintaining security of assigned cash, balancing daily transactions, and verifying cash totals.

The Teller I represents Great Southern Bank in a courteous and professional manner, uses the bank’s customer-service standards, and refers customers to appropriate services and products. The position maintains confidentiality of customer and facility security information, follows bank policies and procedures, and complies with applicable banking regulations, including BSA/AML requirements. Work is scheduled Monday through Friday, 8:45 AM to 5:15 PM, with rotating Saturdays from 8:45 AM to 12:15 PM, for a total of 40 hours.

Requirements

• High school diploma or GED.
• 0 to 6 months of related experience or training.
• Regular use of a desktop or laptop computer, basic operating systems, and specialized software systems.
• Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing.
• Ability to add, subtract, multiply, and divide.

Nice To Haves

• Prior banking or cash handling experience is preferred.

Responsibilities

• Represent the bank courteously and professionally, apply the 5 Winning Ways of Customer Service, and meet or exceed Secret Shop score expectations.
• Maintain basic knowledge of bank services and products, make appropriate customer referrals, meet referral expectations, and use the CRM program accurately.
• Balance daily transactions, verify cash totals, locate cash differences, and ensure differences are documented and reviewed.
• Process transactions efficiently and accurately while meeting POD error expectations.
• Protect the confidentiality of customer account information, security alarm codes, and facility codes; follow bank security procedures and attend annual BSA and Security training.
• Comply with bank policies and procedures and maintain working knowledge of applicable banking regulations.
• Maintain regular and reliable attendance, punctuality, and personal appearance; communicate clearly through in-person, phone, email, and written correspondence.
• Follow applicable banking rules, regulations, and laws, including BSA/AML requirements.
• Perform other related duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED