Teller I

Centennial Bank•Conway, AR

20d

About The Position

The Teller I conducts customer transactions quickly, accurately, and efficiently while meeting or exceeding service quality standards. The role safeguards assigned bank assets and supports the bank’s growth by promoting and cross-selling its products and services. The position also assists customers, maintains a professional teller area, and follows established policies, procedures, account protections, and compliance requirements. The employee may be assigned to an alternative location within the region or market and must be flexible in work-schedule availability.

Requirements

High school diploma or GED.
Zero to six months of related experience and/or training, or an equivalent combination of education and experience.
Cash-handling experience in a business environment.
Basic math skills, including the ability to perform arithmetic using money and other forms of measurement.
Basic 10-key skills.
Ability to communicate effectively and respond to questions in person-to-person and small-group situations.
Ability to follow simple multi-step instructions and handle standardized situations with limited variables.
Ability to maintain a positive, friendly, and professional attitude and appearance.
Ability to lift coin bags up to 50 pounds; the position also frequently requires lifting or moving up to 50 pounds and regularly requires lifting or moving up to 25 pounds.
Ability to be flexible in work-schedule availability and to work at an alternative regional or market location when required.
Basic software skills in 10-key, spreadsheets, and word processing/typing.

Responsibilities

Receive and pay out cash; handle negotiable items, loan payments, deposits, withdrawals, and transfers.
Set up, close, and balance the teller station.
Record sales of monetary instruments.
Assist customers with inquiries in person or by telephone.
Maintain a neat and well-stocked teller area.
Cross-sell bank products and services.
Follow limits established to protect customer accounts and support bank safety and soundness.
Adhere to bank policies and procedures.
Assist with balancing the vault, ATM, night drop, and coin machine.
Properly scan bank documents and proof work.
Exercise judgment when applying holds and making check-cashing decisions.
Cross-train to be available to open basic new consumer accounts.
Adhere to the work schedule and maintain flexible availability.
Maintain a positive, friendly, and professional attitude and appearance.
Work at an alternative location within the region or market when required.
Remain alert and work safely.
Complete required BSA/AML and other assigned compliance training.
Perform other related duties as required or assigned.