4500 TELLERS - PT TELLER I

RCB Bank•Stillwater, OK

3d•Onsite

About The Position

The Teller I provides excellent customer service while accurately and efficiently processing transactions according to RCB Bank policies, procedures, and regulatory requirements. This position supports branches across a specified region by filling staffing gaps and assisting locations with increased transaction volume or temporary staff shortages. The teller upholds consistent customer service standards, remains alert to potential fraud, and promotes products and services that enhance customers’ banking experience, regardless of assigned branch. The position requires availability Monday through Friday from 12 p.m. to 5 p.m. Work is performed in an office environment within a climate-controlled facility that may be high-traffic during peak service times. The role involves frequent use of a telephone, computer, and other office equipment, and typically involves sitting at a personal desk for most of the day. The employee works with general supervision, both independently and as part of a team, and must maintain regular and reliable attendance and be able to work varying hours.

Requirements

Previous customer service experience.
Successfully complete the teller essentials training program after hire.
Communicate clearly and effectively with customers and co-workers.
Follow detailed procedures and maintain accuracy in changing environments.
Understand basic fraud indicators and follow proper escalation procedures.
Be able to perform essential job functions and physical demands within the documented working conditions, with or without reasonable accommodation.
Work effectively with general supervision, both independently and as a team member, and work harmoniously with diverse co-workers, staff, and customers.
Maintain regular and reliable attendance and be able to work varying hours.
Be available Monday through Friday from 12 p.m. to 5 p.m.

Nice To Haves

Previous cash handling experience.
Previous float teller experience.
Care about the community and have a desire to be involved.

Responsibilities

Obtain customer identification, signatures, and other required information, and record and process transactions according to regulations, procedures, and established controls at assigned branch locations.
Examine cash, checks, and supporting documents for authenticity and potential fraud or suspicious activity, and follow established escalation procedures for unusual or irregular transactions.
Balance the cash drawer daily while following branch-level controls, promptly research discrepancies, and report outages to the supervisor.
Provide consistent customer service and promote products and services that enhance customers’ banking experience.
Support branches across a specified region by filling staffing gaps and assisting locations with increased transaction volume or temporary staff shortages.