4500 TELLERS - PT TELLER I

RCB Bank•Stillwater, OK

4d•Onsite

About The Position

RCB Bank is seeking a Teller I to provide excellent customer service while accurately and efficiently processing transactions in accordance with bank policies, procedures, and regulatory requirements. The role supports branches across a specified region by filling staffing gaps and assisting locations with increased transaction volume or temporary staff shortages. The teller is expected to maintain consistent customer service standards, stay alert to potential fraud, and promote products and services that enhance customers’ banking experience, regardless of assigned branch. The position requires availability Monday through Friday from 12 p.m. to 5 p.m. It is based in an office environment within a climate-controlled facility that may be high-traffic during peak service times. The employee typically spends most of the day seated at a personal desk and frequently uses a telephone, computer, and other office equipment. The employee works with general supervision, both independently and as part of a team, and must maintain regular, reliable attendance and be able to work varying hours. Essential functions and physical demands must be performed with or without reasonable accommodation.

Requirements

Previous customer service experience.
Successful completion of the teller essentials training program after hire.
Clear and effective communication with customers and co-workers.
Ability to follow detailed procedures and maintain accuracy in changing environments.
Basic understanding of fraud indicators and commitment to following proper escalation procedures.
Regular and reliable attendance and ability to work varying hours.
Availability Monday through Friday, 12 p.m. to 5 p.m.

Nice To Haves

Previous cash handling experience.
Previous float teller experience.
Interest in community involvement.

Responsibilities

Obtain customer identification, signatures, and other required information, and record and process transactions according to regulations, procedures, and established controls at assigned branch locations.
Examine cash, checks, and supporting documents to verify authenticity, identify potential fraud or suspicious activity, and protect the Bank from financial or reputational loss.
Follow established escalation procedures when encountering unusual or irregular transactions.
Balance the cash drawer daily, adhere to branch-level controls, promptly research discrepancies, and report cash outages to the supervisor.
Provide excellent customer service and promote products and services that support customers’ banking experience.