Teller I (PT)

BANK INDEPENDENT•Athens, AL

About The Position

The part-time Teller I provides customer service to consumer and commercial customers by accurately processing cash, deposit, loan, and withdrawal transactions in accordance with bank policies and procedures. Under the direct supervision of the Head Teller, the teller assists new and existing customers with financial needs and offers products and services that may meet those needs. The position requires flexible hours. The teller develops customer relationships, identifies service and sales opportunities, responds to inquiries and complaints, and refers customers to bank representatives for specialized products and services. The teller also supports branch operations by maintaining and balancing a cash drawer, processing deposits and transactions, completing required worksheets and compliance forms, operating bank equipment, and assisting with team workflow. The employee must follow regulatory requirements, bank procedures, and security controls, and complete required training. Working conditions are generally good, with little exposure to noise, extreme temperatures, dust, or other adverse factors. The work involves considerable effort and eyestrain from continuously verifying accuracy, and may require standing for long periods while providing teller service. Employees may be assigned other duties by management, and management may change the job description as needed.

Requirements

High school diploma or equivalent.
At least one year of previous experience with direct customer service interaction.
Ability to develop consumer and commercial relationships and cross-sell products and services to match customer needs and wants.
Ability to develop knowledge of the bank's products, services, and processes.
Ability to accomplish multiple objectives in a fast-paced environment.
Ability to develop a thorough understanding of bank-specific software and basic office equipment.
Excellent communication, teamwork, and customer service skills.
Strong organizational, time-management, and presentation skills.
Working knowledge of Microsoft Office applications, such as Word, Excel, and Outlook.

Nice To Haves

Previous experience handling cash transactions.

Responsibilities

Identify and meet customer needs through sales and service, with a focus on deepening customer relationships.
Listen for opportunities to cross-sell products and services, and refer customers to the appropriate bank representative for specialized needs.
Answer customer inquiries and phone calls courteously, within three rings or less.
Demonstrate Raving Fans behaviors and use the Winning Play to create exceptional customer experiences.
Resolve customer complaints regarding sales and service.
Maintain an adequate cash drawer, including buying and selling currency to and from the vault as necessary.
Conduct cash, deposit, loan, and withdrawal transactions accurately.
Balance the cash drawer according to bank procedures and regulations.
Work as a team member to allocate and coordinate workflow, and contribute to department and bank objectives.
Process night deposits and credit card cash advances.
Complete the Teller Hours Worksheet accurately and promptly.
Prepare compliance forms, including the Monetary Instrument Log (MIL) and Currency Transaction Report (CTR), accurately and promptly.
Operate bank equipment, including teller machines, currency counters, cash advance machines, and typewriters.
Issue official checks and money orders.
Train with the Head Teller to perform Head Teller duties.
Attend branch meetings.
Adhere to regulatory requirements and bank policies and procedures, including Cash Control Procedures and security requirements for the teller area.
Resolve CTR and MIL discrepancies promptly and notify the Head Teller of any outage before the end of the day.
Complete required online training assignments promptly.
Perform other duties as assigned by management.