Teller I - Marion

MARION COMMUNITY BANK•Marion, AL

22d•Onsite

About The Position

The Teller I serves customers at the Marion, Alabama branch by processing transactions accurately and efficiently in accordance with bank policies and procedures. The role delivers customer service consistent with the MCB PROMISE, identifies customer needs, presents appropriate solutions, and develops knowledge of the bank’s products. The Teller I also supports branch teammates and bank initiatives, pursues professional development, and completes assigned training by required deadlines.

Requirements

Generally 0–2 years of experience.
Handle customer transactions efficiently, with minimal errors and in accordance with bank policies and procedures.
Demonstrate customer service consistent with the MCB PROMISE.
Be growth-minded and proactively seek personal and professional development.
Develop and maintain supportive relationships with branch and interdepartmental teammates.

Responsibilities

Process customers’ daily deposits and withdrawals, including checking identification and verifying signatures.
Issue money orders and record transactions in the log book.
Buy and sell money from the vault.
Open mail and process transactions.
Process night drop deposits.
Prepare and verify vault shipments.
Complete Currency Transaction Report forms when necessary.
Accept customer loan payments and safety deposit box payments.
Assist customers with debit card reorders and online banking password resets.
Process cash advances.
Review daily cash items and general ledger reports.
Prepare the daily teller balancing report.
Answer telephone calls using MCB protocol and warmly transfer calls when needed.
Identify customer needs and present solutions; develop conversational competence about bank products and take initiative to build product knowledge.
Support bank initiatives and maintain supportive relationships with branch and interdepartmental teammates.
Assist the Relationship Banker with administrative duties as needed.
Complete assigned training by required deadlines.
Perform other duties as assigned.