Part-Time Teller I

Houston Police Credit Union•Houston, TX

7d•$16 - $20

About The Position

The Teller I accurately processes financial transactions and serves as an effective source of information for members in the lobby, at the drive-thru window, or by telephone. The role provides friendly, professional, confidential, and effective assistance to members and company associates, aiming to create a positive experience and minimize wait times. The position processes deposits, withdrawals, loan payments, mailed payments and deposits, and disbursements such as money orders and cashier’s and credit union checks. It also involves maintaining a professional and pleasant work environment, staying current on teller procedures and regulations, resolving inquiries, balancing the cash drawer, and following applicable policies, procedures, and laws.

Requirements

High school degree or GED required.
Courtesy, tact, and diplomacy in interactions with others.
Ability to perform routine written and oral instructions, communicate clearly, and provide information in a logical and understandable sequence.
Basic math skills and spelling accuracy at a high school graduate level.
Ability to work independently or as part of a team, manage changing priorities, and perform accurately under deadlines and at a fast pace.
Ability to handle confidential matters with discretion and provide professional customer service to people from diverse cultures.
Ability to regularly lift a cash box weighing up to 15 pounds and occasionally lift coin bags weighing up to 50 pounds.
Ability to stand for long periods, climb or descend stairs in an emergency, and use routine office equipment including a telephone, copier, fax machine, and calculator.
Ability to work on a computer for an average of 6–8 hours per day when necessary.
Ability to work extended hours when required or requested by management and maintain regular, reliable, and timely attendance.

Nice To Haves

Cash-handling experience is strongly preferred.
Customer-service experience is strongly preferred.

Responsibilities

Accurately and efficiently process teller transactions, including receiving and disbursing funds and posting financial transactions and loan payments.
Verbally confirm intended transactions with members to ensure accuracy.
Process payments and deposits received by U.S. mail.
Disburse money orders, cashier’s checks, and credit union checks according to written procedures.
Follow HPCU policies, procedures, and cash-balancing guidelines.
Maintain a clean, neat, and pleasant work environment and present a professional appearance and friendly attitude toward members and coworkers.
Maintain current knowledge of teller policies, procedures, functions, and responsibilities, and refer to online procedures and relevant regulations.
Research, troubleshoot, and resolve member and internal inquiries about policies, practices, and products.
Balance the cash drawer daily and promptly notify a supervisor of outages or transaction errors.
Comply with applicable laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Assets Control requirements.