Teller I - 20 hours - East Springfield

TD Bank•Springfield, MA

2d•Onsite

About The Position

The Teller I brings TD’s human, relationship-driven banking experience to life by serving as a trusted guide for clients. The role delivers everyday banking with accuracy, confidence, and clarity, helping clients feel informed and supported while upholding the bank’s risk and regulatory standards. As the first point of contact at the financial center, the Teller I manages client flow, provides a high-touch service experience, completes transactions, identifies client needs, and refers clients to appropriate partners. The position also educates clients about relevant banking products, services, and digital self-service options. The role performs a broad range of client transactions and multi-step activities within established financial limits. It addresses routine requests using standard procedures and escalates non-standard issues. The Teller I follows compliance, anti-money-laundering, authentication, identification-verification, and documentation requirements, while contributing to a collaborative team environment and completing required training.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work scheduled operating hours, including evenings, weekends, and holidays.
Ability to complete required job-related training upon hire.
Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to be concise, clear, and consistent.
Effective problem-solving skills and sound judgment in decision-making.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Manage in-person and phone client flow as the first point of contact, responding to inquiries, resolving issues, and directing clients to appropriate partners.
Deliver consistent, relationship-driven client experiences aligned with TD’s service strategy.
Create personalized client interactions that build trust and strengthen ongoing relationships.
Perform accurate, efficient everyday banking transactions and multi-step activities within established financial limits.
Identify client needs and opportunities, educate clients about banking products, services, and digital capabilities, and connect them with specialists as needed.
Balance client needs with sound judgment, policy adherence, and risk awareness.
Verify client identification and follow authentication, documentation, data-integrity, anti-money-laundering, and other regulatory requirements.
Identify potential discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
Complete required training and strengthen risk and compliance knowledge.
Contribute to a positive team environment, collaborate with colleagues, and share insights and best practices.
Participate in performance and development activities and take accountability for outcomes.