Teller I

RCB Bank•Winfield, KS

20d•Onsite

About The Position

RCB Bank seeks a Teller I to provide excellent customer service while processing financial transactions accurately and efficiently in accordance with bank policies, procedures, and regulatory requirements. The role supports customer service standards across a multi-branch network by promoting products and services that enhance customers’ banking experience and helping safeguard bank assets through established fraud-prevention, cash-handling, and security procedures. The position is based in an office environment within a climate-controlled facility, which may be high-traffic during peak service times. It involves frequent use of a telephone, computer, and other office equipment, and typically requires sitting at a personal desk for most of the day. The employee works with general supervision, both independently and as part of a team, and must work harmoniously with diverse coworkers, staff, and customers. Regular, reliable attendance and the ability to work varying hours are required. Essential functions and physical demands must be performed with or without reasonable accommodation.

Requirements

Customer service experience.
Successful completion of the teller essentials training program after hire.
Clear and effective communication with customers and coworkers.
Understanding of basic fraud indicators and commitment to proper escalation procedures.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Regular and reliable attendance and ability to work varying hours.

Nice To Haves

Previous cash-handling experience.
Previous teller experience.
Interest in community involvement.

Responsibilities

Obtain customer identification, signatures, and other required information; record and process transactions according to regulations and procedures.
Examine cash, checks, and other transaction documents for authenticity and potential fraud or suspicious activity, and follow procedures for escalating unusual transactions or behaviors.
Assist customers professionally with questions and concerns during transactions, provide accurate information, and refer issues requiring additional support to supervisors or appropriate departments.
Balance the cash drawer at the end of the shift and report outages to the Teller Supervisor.
Promote bank products and services that enhance customers’ banking experience.
Follow established fraud-prevention, cash-handling, and security procedures to help safeguard bank assets.