Teller Floater

SYNERGY BANK•Thibodaux, LA

28d•$16 - $20•Onsite

About The Position

Synergy Bank is seeking a customer-focused and adaptable Floating Teller to provide customer service and operational support across its branch network. Unlike a teller assigned to one location, this role may be scheduled at any of the Bank’s six branches between East Houma and Thibodaux, depending on staffing needs, employee absences, training requirements, or business demands. The teller processes customer transactions accurately, builds positive customer relationships, promotes bank products and services, and adapts to different branch environments. Candidates should demonstrate flexibility, professionalism, initiative, and a commitment to outstanding service. The position offers experience working with teams at multiple branches, a broader understanding of retail banking operations, and opportunities to build relationships throughout the Bank and develop banking knowledge for future career advancement. The role requires reliable transportation and the ability to work at assigned branch locations. Schedules and branch assignments may vary according to operational needs.

Requirements

At least 6 months of customer service experience.
Previous cash handling experience.
High school diploma or GED equivalent.
Willingness and ability to work at any Synergy Bank branch location between East Houma and Thibodaux as assigned.
Reliable transportation to travel between assigned branch locations.
Ability to adapt to different branch teams, customer bases, schedules, and operational needs.

Nice To Haves

Associate degree in Business, Finance, Accounting, Management, or a related field.
Customer service experience in banking, retail, hospitality, financial services, sales, or another service-oriented environment.
Prior leadership, team lead, supervisory, or management experience.
Experience handling cash and balancing transactions.
Strong interpersonal, communication, and relationship-building skills.
Ability to work accurately in a fast-paced environment while maintaining attention to detail.
Proficiency with computers, financial systems, and basic business software applications.

Responsibilities

Deliver Synergy Bank’s customer service standards during every customer interaction.
Build positive customer relationships through courteous, professional, and efficient service.
Identify customer needs and promote applicable bank products and services.
Answer customer inquiries in person and by telephone.
Resolve routine customer concerns and maintain a welcoming banking environment.
Accurately process deposits, withdrawals, transfers, payments, and other financial transactions.
Receive cash and checks for deposit, verify amounts, examine endorsements, and enter transactions into applicable systems.
Cash checks and process withdrawals after verifying customer identity, signatures, and account balances.
Process ATM and night deposits, loan and utility payments, IRA and HSA contributions, mail deposits, and other teller transactions.
Prepare and verify official checks and other negotiable instruments.
Place account holds in accordance with Regulation CC and bank procedures.
Complete Currency Transaction Reports (CTRs) accurately and within required timeframes.
Maintain honesty, integrity, confidentiality, and ethical conduct.
Help protect customers and the Bank from fraud, counterfeit activity, elder financial exploitation, unfair or abusive practices, and other suspicious activity.
Follow bank policies, procedures, regulatory requirements, and internal controls.
Promptly report suspicious activity, operational concerns, and equipment malfunctions.
Maintain an accurate cash drawer and balance it throughout the day and at the end of each shift.
Verify cash totals against system-generated proof sheets and immediately report discrepancies.
Count currency and coin accurately while meeting established balancing standards.
Keep teller stations organized, secure, and stocked with required forms and supplies.
Assist other departments and team members as requested by management.
Work at any Synergy Bank branch between East Houma and Thibodaux as assigned, adapting to different branch teams, customer bases, and operational needs.