Floater Teller for Southwest Region

Austin Bank•Jacksonville, TX

About The Position

The Floater Teller provides customer service and performs teller and related banking duties at assigned offices in the Southwest Region. The role requires travel between assigned offices and adherence to work assignments, bank policies, procedures, quality assurance objectives, and applicable regulatory requirements, especially the Bank Secrecy Act (BSA) and Customer Identification Program (CIP). The employee is expected to maintain confidentiality, uphold the bank’s values and ethics, participate in ongoing training, and contribute to a respectful, collaborative workplace. Responsibilities include processing deposits and payments, cashing checks, maintaining and balancing a teller cash drawer, assisting customers with banking services and documentation, and handling applicable reporting and recordkeeping. The position also supports customer relationships by identifying solutions to banking and financial needs and promoting bank products and services.

Responsibilities

Understand and comply with regulatory requirements for financial transactions, particularly BSA and CIP requirements relevant to the job.
Provide superior customer service and build relationships to help customers find solutions for their banking and financial needs.
Promote customer loyalty to Austin Bank.
Contribute to a teamwork atmosphere by attending meetings, participating in discussions, treating co-workers respectfully, and supporting departmental goals.
Stay informed about company communications and use appropriate channels for bank-related business matters.
Develop job skills through ongoing training and educational programs, subject to company approval where applicable.
Uphold and safeguard the organization's values, ethics, integrity, and confidentiality.
Greet customers and provide customer assistance.
Process night depository, ATM, and Bank-by-mail deposits.
Receive and verify checks and cash for deposit, examine endorsements, issue receipts, and place holds when warranted and in accordance with regulations.
Cash checks after verifying customer signatures and balances, and obtain positive identification of payees.
Obtain information, complete Currency Transaction Reports, and submit them to the BSA Officer; prepare Suspicious Activity Reports when applicable.
Maintain the teller cash drawer within required limits and balance it.
Explain, promote, and/or sell bank products and services, including traveler’s checks, savings bonds, money orders, and cashier’s checks.
Accept utility bill and loan payments, TT&L and EFTPS payments, and cash advances.
Accept information for outgoing wire transfers.
Assist with filing bank records and documentation.
Answer telephone calls, take messages, forward calls, or assist customers.
Verify next-day new account information and account file maintenance.
Assist customers with documentation for debit card disputes.
Place stop payments on checks and drafts at customers’ requests.
Cross-train in other areas.
Report to work regularly and promptly; follow work schedules and assignments.
Maintain and submit records to the supervisor showing time worked and travel expenses incurred.
Travel as required to assigned offices.
Maintain department and bank policies, procedures, objectives, and quality assurance standards.