Teller/Customer Service - Lake Washington Branch (Grade 5)

SCCU Career•Melbourne, FL

1d•Onsite

About The Position

As a Member Service Specialist (Teller/Customer Service) at the Lake Washington Branch, you will provide member service by assisting with deposits, loans, and new account processing. You will assess members’ needs, recommend appropriate SCCU products and services, and efficiently resolve issues. The role also includes teller transactions, account maintenance, cash and work balancing, and helping manage lobby flow. This is a full-time position during branch operating hours, Monday through Friday from 7:45 a.m. to 6:15 p.m., with alternating Saturdays from 8:30 a.m. to 1:15 p.m.

Requirements

High school diploma or equivalent.
0–6+ months of customer service and/or cash handling experience preferred.

Responsibilities

Meet established sales and service goals by consistently demonstrating effective sales and service skills.
Consult with members about SCCU products and services and recommend additional offerings to address their needs.
Periodically serve as floor manager, assess walk-in members’ needs, direct them to appropriate information sources, and support lobby efficiency while minimizing wait times.
Perform deposits, withdrawals, payments, and sales of monetary instruments.
Accurately balance cash, monetary instruments, and daily work to maintain member account integrity.
Service existing deposit and loan accounts and assist members with transactions and account maintenance.
Use the computer terminal, online system, commands, and general ledger fee and transaction codes to produce error-free work.