About The Position

Gate City Bank is hiring a part-time Customer Service Representative to support daily operations at its Bismarck Gateway Office. The role involves handling customer transactions, providing account support, and delivering friendly, passionate service in a team-oriented environment. The schedule is in-office for a guaranteed 15–19 hours per week: Monday through Friday, 1:30 PM–6:15 PM, with rotating Saturdays from 8:45 AM–12:15 PM. Saturday hours receive an additional $5 per hour.

Requirements

  • High school diploma or equivalent.
  • Strong attention to detail and a commitment to doing things right.
  • Positive, upbeat attitude and a genuine desire to help others.

Nice To Haves

  • 1–2 years of experience in customer service, retail, cash handling, or sales.

Responsibilities

  • Assist customers with everyday banking transactions and create a warm, helpful experience.
  • Build customer relationships by identifying ways to make banking easier and more rewarding.
  • Open new accounts and educate customers about products and services that fit their needs.
  • Balance the cash drawer and maintain accuracy.
  • Follow service, security, and compliance guidelines.

Benefits

  • Eligible full-time and part-time team members may receive health insurance, PTO, a 401(k) match, wellness programs, and more.
  • Additional $5 per hour for Saturday work.
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