Teller/Banker (De Zavala)

Security Service Federal Credit Union•San Antonio, TX

About The Position

As a Teller/Banker, you will make a first impression of the credit union for members and become knowledgeable about Security Service products and services. You will build and maintain member relationships by promoting financial products and services that meet members’ needs and support their financial success. The role includes meeting sales goals, identifying cross-selling opportunities, and educating members about digital services. You will provide universal service and be cross-trained in teller and banker functions. Additional job-related duties may be assigned to support the organization’s vision, purpose, and values. Security Service describes this role as a starting point for career growth, noting that many branch and assistant branch managers began as Teller/Bankers. The position requires a high school diploma or equivalent, along with direct banking experience or relevant experience in cash handling, customer service, and sales. The employee must deliver customer-centered service while maintaining confidentiality, communicate effectively, work accurately in a fast-paced environment, and be proficient with common office software. A flexible schedule during normal business hours is required; Sunday work is not required. Travel to other branches may be needed for work or training. At management’s discretion, the employee may be required to complete federal registration as a Mortgage Loan Originator (MLO) within 180 days of request. If registered, the employee must maintain active registration and meet S.A.F.E. Act requirements, including keeping registry information current. Required MLO registration also entails passing specified background checks and remaining eligible under the applicable lists.

Requirements

High school diploma or equivalent.
At least one year of direct banking experience, or two to three years of relevant experience in cash handling, customer service, and sales, or comparable skills.
Customer-centric attitude focused on delivering positive member experiences while maintaining strict confidentiality.
Excellent interpersonal and communication skills.
Goal-driven mindset.
Proficiency with computer software, including Excel, Word, and Outlook.
Strong attention to detail and organizational skills.
Ability to focus in a fast-paced environment.
Ability to maintain a flexible work schedule during normal business hours.
Ability to travel to other branch locations for work or training when required.
If required to register as an MLO: ability to complete federal registration within 180 days of request, maintain active registration, comply with S.A.F.E. Act requirements, and pass applicable background checks.

Responsibilities

Deliver a positive first impression of the credit union to members.
Learn and champion Security Service products and services to help members reach their financial goals.
Build and nurture long-lasting member relationships by promoting relevant accounts, loans, credit cards, and insurance services.
Offer only products and services that meet members’ needs and contribute to their financial success.
Meet sales goals and proactively identify cross-selling opportunities.
Educate members about available digital services.
Provide universal service and perform both teller and banker functions after cross-training.
Complete other job-related duties in support of the organization’s vision, purpose, and values.
Travel to other branch locations for work or training when required.
If required, complete and maintain MLO registration and comply with associated regulatory and background-check requirements.