TELL Instructor Onboarding & Training Coordinator

Wisconsin Evangelical Lutheran Synod•Waukesha, WI

About The Position

Own the process of recruiting and preparing TELL Network instructors to teach confidently and consistently while assisting with student and class administration as needed. The position supports prospective instructors from initial interest through screening, approval handoff, onboarding, training, technical readiness, and ongoing support. It also helps coordinate communication and administrative workflows between students and instructors so classes operate efficiently. The coordinator maintains instructor-facing content and digital resources, including training presentations, instructional materials, and selected website content, as program needs evolve. The position supports student operations and contributes to a dependable pool of trained instructors and well-supported students progressing through the TELL program toward church planting. The role coordinates TELL Plus events and approved continuing-education opportunities as directed by the TELL Network Director. Responsibilities should remain appropriate for a 20-hour position. The coordinator works closely with the Student Operations & Scheduling Coordinator, who retains ownership of the overall class schedule and final class assignments, and participates in a required weekly coordination meeting with that coordinator and the appropriate accountable leader or leaders.

Requirements

Strong interpersonal, teaching, facilitation, and follow-through skills with volunteers and instructors from varied backgrounds.
Ability to recruit, encourage, organize, and prepare instructors within consistent standards and processes.
Comfort with Zoom, WhatsApp, shared documents, digital training resources, and related instructional tools, or the ability to learn them quickly.
Clear written and verbal communication, sound judgment, and a service-oriented approach to instructors and students.
Ability to manage part-time priorities carefully and raise capacity conflicts before essential responsibilities are delayed.
Working knowledge of adult instruction, curriculum implementation, instructor onboarding, facilitation, and consistent application of teaching standards.
Proficiency, or demonstrated ability to become proficient, with Windows PC or Mac, Microsoft 365 applications, Excel, Respond.io, WhatsApp, Zoom, Zapier, Canva, Google Drive, and TELL Network instructor resources and tracking tools.
Ability to explain instructional and administrative processes clearly, create usable training resources, assess readiness, and maintain accurate instructor records.
Ability to work effectively across cultures and time zones and provide calm, practical assistance during live-class or technology issues.

Responsibilities

Recruit prospective TELL Network English instructors through approved campaigns, ministry networks, referrals, and follow-up activities.
Serve as the primary contact for prospective and newly approved instructors throughout recruitment and onboarding.
Conduct initial screening, route candidates through the established approval process, and document who has been approved to proceed.
Guide approved instructors through onboarding covering the TELL Network program, student path, LIVE Class expectations, instructor responsibilities, and communication standards.
Maintain an onboarding checklist and track instructors from initial interest through ready-to-teach status; confirm completed readiness requirements and promptly communicate readiness to the Student Operations & Scheduling Coordinator.
Train instructors in Zoom, class-flow expectations, WhatsApp communication, attendance procedures, student follow-up, safeguarding student information, and other LIVE Class tools and processes.
Maintain and improve instructor training materials, quick-reference guides, checklists, FAQs, and other support resources.
Update instructor-facing PowerPoint presentations and digital teaching resources to reflect approved curriculum, process, and program changes.
Make routine updates to assigned TELL Network website pages related to instructor resources, training, events, and other program information; coordinate platform, design, integration, or significant website changes with the Digital Marketing & Technology Manager.
Monitor and respond to instructor-related TELL Network email inquiries.
Explain how classes fit into the larger TELL Network student path and how instructors’ teaching and communication support student momentum; communicate approved process changes and updated expectations to active instructors.
Maintain clear readiness standards and identify additional preparation needed before an instructor is listed as ready for assignment.
Provide ongoing support to active instructors on class expectations, student communication, attendance, follow-up, and common teaching or administrative questions.
Assist instructors with routine technical difficulties before or during class and escalate unresolved system, integration, or platform issues to the Digital Marketing & Technology Manager through the established support process.
Maintain substitute and emergency-readiness options when feasible and communicate urgent staffing risks to the Student Operations & Scheduling Coordinator.
Encourage instructor engagement and re-engage trained instructors who have become inactive when additional teachers are needed.
Document recurring reliability, readiness, or support concerns and bring significant issues to the TELL Network Director.
Share responsibility for class start-up and close-out tasks in In-Class Progress (ICP) reporting and the Student Progress Report (SPR), coordinating with the Student Operations & Scheduling Coordinator.
Maintain an accurate list of prospective, approved, onboarding, trained, active, inactive, and available instructors, including relevant notes and readiness status.
Work with the Student Operations & Scheduling Coordinator to anticipate instructor needs and recruitment priorities; provide timely information about trained instructors ready for assignment and maintain instructor availability information.
Coordinate TELL Plus events and other approved continuing-education opportunities as directed by the TELL Network Director, including maintaining an event calendar, coordinating presenters and participants, preparing communications and materials, and supporting event follow-up.
Use participation and feedback to recommend improvements to TELL Network Plus and continuing-education offerings; coordinate priorities and scope with the TELL Network Director.
Gather instructor feedback and identify recurring questions, training gaps, or process issues; conduct periodic classroom observations and provide teacher feedback.
Recommend improvements that make teaching for TELL Network easier, clearer, and more consistent, and collaborate with the Student Operations & Scheduling Coordinator to create a consistent instructor and student experience.
Participate in a required weekly coordination meeting with the Student Operations & Scheduling Coordinator and the appropriate accountable leader or leaders.
Escalate instructional priorities, personnel concerns, and significant instructor-experience risks to the TELL Network Director; involve the Executive Producer when an issue affects student operations or team integration.
Perform other duties as assigned.