Telesitter - Day

Wellstar Health System•Marietta, GA

10d

About The Position

The Telesitter functions as a constant remote monitor for patients requiring continuous observation. The role observes and reports behaviors that may interrupt medically necessary therapies, affect patient safety, or indicate a perceived change in condition to the appropriate healthcare team members. Telesitters document observed behaviors and the need for redirection on paper or in the electronic medical record, as defined by policy. The role operates under the direction of the telesitter supervisor or manager and promotes a positive patient experience through partnership with patients, families, and care providers. The Telesitter must work compassionately and respectfully under stressful conditions and take direction. Core expectations are to continuously observe, consistently document, and provide excellent customer service through communication and collaboration.

Requirements

High school diploma or equivalent from an accredited program.
Attend and successfully complete Wellstar training and the Initial Competency Assessment within the first 30 days of employment.
Required Basic Life Support (BLS) certification; listed certification options include BLS, BLS - Instructor, and BLS - Provisional.
Ability to read and write, speak English, and perform basic computer tasks.
Ability to hear and see alarms and digital readouts.
Strong customer service and interpersonal skills.
Ability to collaborate with other healthcare providers in providing patient care.
Ability to function in stressful and emergency situations.

Nice To Haves

Previous healthcare experience.

Responsibilities

Promptly recognize changes in patient behavior, risk factors, or mental status.
Continuously observe the patient and care environment, ensuring safe-room guidelines are met and maintaining direct visibility of the patient.
Notify facility care partners and/or the supervisor of patient status and communicate patient-care concerns, problems, or emergencies to the RN.
Monitor the EPIC dashboard for new assignments.
Document patient behavior every 15 minutes for behavioral health patients and every 2 hours for medical patients.
Document the number of times a patient must be redirected or patient behavior is escalated to a facility care partner.
Verbally redirect patients as needed based on observed behaviors and escalate the need for in-person redirection to facility care partners.
Notify the nurse when physicians or interdisciplinary care team members arrive in the observed patient's room.
Use effective written and oral communication and safety communication techniques with patients, staff, physicians, families, and visitors.
Communicate completion of assignments and duties to the appropriate person.
Partner with the healthcare team, patient, and family to provide excellent customer service; coordinate with facility care partners to address patient requests or needs.
Protect patients' rights, dignity, and confidentiality; communicate respectfully and professionally and show sensitivity to others' concerns and needs.
Practice accountability for patient safety.